Billing & Payments
Popular Billing & Payments Questions
All Billing & Payments Questions
- Paying for my natural gas
- What happens to Pay-As-You-Go Top Up credit that is on my meter?
- Managing my account online
- How do I make a complaint?
- What is the difference between a variable Direct Debit and a monthly Direct Debit?
- I can’t understand my bill. Can you help?
- Can I change from a credit meter to a prepay meter?
- How much are your minimum consumption charges?
- Can I manage my account online to monitor my consumption?
- Can I pay by cheque?
- How do I pay for my gas if I am not a Direct Debit customer?
- When will my direct debit be taken out of my account?
- How do you calculate my monthly Direct Debit?
- I don’t think the amount shown on my bill is correct, what should I do?
- Can I access my bill in the form of braille billing?
- I am having difficulty paying for my gas bill, what should I do?
- Will I receive a bill in the post?
- What if I’m off on my holidays when my meter reading is due?
- How will I know when a meter reading is due?
- Does firmus energy read my meter?
- Meter Reading. How do I submit my meter reading?
Didn't find the answer you were looking for? Ask a Question
The response time for reply to your query is 24 hours (Excluding weekends and Bank Holidays).
If you have an Urgent Query, please contact our customer services team on: 0330 024 9000