Help & Advice Tip: My Pay-As-You-Go Top-Up meter is not working! I have no heating. My meter has error codes. Please Help!

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Billing & Payments

Can I manage my account online to monitor my consumption?

Yes if you have a credit meter you can monitor your consumption on your online account. At firmus energy we’ve made things easy for our customers.

managing my firmus account online
You have access to ‘my account’, where you can manage your account online 24/7.
Registering is easy and will only take a couple of minutes.

Some of the benefits of registering for ‘my account’ include:

  • Receive your bills online and save a tree or two!
  • Pay your bills online anytime, day or night.
  • View your bill history from the last year.
  • Submit your own meter reads to receive discount and avoid estimated bills.
  • We’ve also got information on everything you need to know about being a firmus energy customer; from ways to pay and understanding your bill to reading and submitting your meter read.

Didn't find the answer you were looking for? Ask a Question

The response time for reply to your query is 24 hours (Excluding weekends and Bank Holidays).
If you have an Urgent Query, please contact our customer services team on: 0330 024 9000

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What kind of business are you?

or
Why am I having to do this?

To give you the most accurate information for your town and county, please enter your postcode below.

How do you pay for your natural gas?

By Credit

Do you receive a monthly bill for your energy usage?

Yes
or

With a Pay as You Go card

Do you purchase a top-up card for your energy?

Yes

What kind of business are you?

Small or Medium Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.

or

Large Business


Large businesses spend about £250,000 or less per bill

Make sure you have your bank details and SMP or meter serial number ready

Bank details

All we need is your account number and sort code *

&

SMP Number

This is the number usually at the top right of your bill or on your connection paperwork

Okay, I have them

If your account requires 2 signatures, or you are not the bank account holder, please call us first on 0330 024 9000
If you don’t have this number, call our switch team on 0330 024 9000