If you smell gas, contact the 24hr NI Gas Emergency Service immediately on 0800 002 001. Our engineers are on duty and ready to respond to emergencies.

We would like to assure our customers that we are working hard and doing all we can to minimise disruption. During these uncertain and challenging times, we recognise some of our customers may be impacted over the coming weeks and may be required to stay indoors and self-isolate.

We ask customers to reach out to trusted friends and family to assist them to top-up their PAYG cards. This will allow us to keep our phone lines free for the most vulnerable customers and emergencies.

Help and support is available via our COVID-19 help and advice section.

For general help and advice click here.