Bills & Payments

If you're struggling to pay for your electricity, please get in touch with us as soon as you can. We may be able to offer a payment method that suits you better. If you already…

Yes, if you're visually impaired, we can give you your electricity bill in a different format. Contact us on 0330 024 9000 and we’ll arrange the format that works best for you.

Yes, you can make additional payments to pay off your electricity bill. Call us on 0330 024 9000 and we can take an extra payment over the phone

To change your electricity Direct Debit amount you can call us on 0330 024 9000 and we’ll talk through the changes you’d like to make.

Call us on 0330 024 9000 and our customer service team will help you set up your Direct Debit for electricity over the phone.

If you have a bill-pay electricity meter, you can pay by Direct Debit, by card over the phone. Direct Debit: pay quarterly or monthly. We’ll help you set it up. By card: call our…

Call Northern Ireland Electricity Networks (NIE Networks) on 03457 643 643 to get help with electricity top up codes outside of our working hours. You can also call them if your…

A standard electricity keypad top-up code has 20 digits. You may get a longer code when we need to update your meter. There are two main reasons: A change to your electricity rate…

Your electricity meter shows short messages when you top up. Here’s what they mean and what to do. If you see a message that isn’t on this list, please call us on 0330 024 9000.

If your electricity top-up code gets rejected, please try entering it again first. Press *, enter your 20-digit top-up code, then press #. If your top-up code is still rejected,…