What do the buttons on my electricity keypad meter do?
Your electricity keypad lets you add credit, check your balance and see useful information about your electricity use. Here’s what each button does.
Bills & Payments
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Answers
How do I check my electricity credit balance and see how long it will last?
To check your electricity credit balance, press # on your keypad at any time to show your current credit balance. Press 1 to see an estimate of how many days of electricity credit…
I’ve lost my electricity top-up card or need a replacement. What should I do?
If you've lost your electricity top-up card, call us, and we’ll order a replacement card for you. In the meantime, we can give you your 19-digit premise number so you can continue…
I’ve lost my electricity top-up code. What can I do?
If you've lost your electricity top-up code, all you need to do is call our local customer service team on 0330 024 9000 and we’ll retrieve your the code for you. Our opening…
How do I enter my electricity top-up code?
To enter your electricity top-up code, you need to: Press the * key on your electricity meter keypad. Enter the 20-digit code from your voucher. If you make a mistake, press * to…
What is an electricity keypad meter, and how does pay as you go electricity work?
An electricity keypad meter is a pay as you go meter. You pay for your electricity before you use it by adding credit. To add credit, you top up and get a 20-digit top-up code…
When will my direct debit be taken out of my account?
If you've chosen a Variable Direct Debit, we'll take your payment 14 days after the date on your bill. If that falls on a weekend or bank holiday, we'll take it on the next…
What is the difference between a variable Direct Debit and a monthly Direct Debit?
Variable Direct Debit You pay for the energy you've used over the previous three months. We take the full quarterly amount from your bank account 14 days after the date on your…
How do I pay for my natural gas?
At Firmus Energy we want you to be in control of your account, so we've created plenty of ways to pay your gas bill. Choose the option that suits you best. Direct Debit is the…
I don’t think the amount shown on my bill is correct, what should I do?
Credit Meter Customers Check your meter reading matches your bill First, make sure the reading on your bill is an actual reading and not an estimate. You can send us a meter…
