When will my direct debit be taken out of my account?

Credit Meter Customers

• If you've chosen a Variable Direct Debit, we'll take your payment 14 days after the date on your bill.
• If that falls on a weekend or bank holiday, we'll take it on the next working day.
• Please let us know as soon as you can if your Direct Debit details change, or if you think a payment is going to fail.
• A fee applies to unpaid Direct Debits. Each unpaid Direct Debit is charged at £7.50 ex VAT. If two in a row go unpaid, we'll end the agreement and your supply may be disrupted.
• Budget Direct Debit is collected on an agreed date each month. If that's a bank holiday, we'll take it on the next working day.