What is the difference between a variable Direct Debit and a monthly Direct Debit?

Credit Meter Customers

Variable Direct Debit

• You pay for the energy you've used over the previous three months.
• We take the full quarterly amount from your bank account 14 days after the date on your bill.

Monthly Direct Debit

• You pay an agreed amount each month.
• We work this out from your actual yearly gas usage, allowing for the way your usage changes through the seasons.
• You choose the date we collect each month to suit your cash flow. This can be any date between the 1st and 28th.
• You'll still get a bill every three months, showing the bill amount and all the monthly payments you've made.
• Because your monthly amount stays level all year, expect to be a little in debit over winter and in credit over summer.

We review your Direct Debit each time you're billed and adjust it in line with your usage and any arrears, so there are no surprises. We'll tell you about any change to your monthly amount on your quarterly bill.

When you first join us, we don't yet know much about how much gas you use. So when your Direct Debit confirmation letter arrives, if the amount looks too high or too low, just contact us and we'll adjust it.