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Moving Home
Moving in or out? Let us know and we will take care of your natural gas supply.
BEFORE YOU START
I'm moving in
Before you start the form below, please have the following details ready:
- Your contact details
- Your meter details including a meter read
Please make sure the details you provide are accurate, just a heads-up: we may need to do a quick credit check, so please make sure the details you share are correct.
I'm moving out
Before you start the form below, please have the following details ready:
- Your contact details
- Customer reference number
- Details of your old address and your new forwarding address
- Your meter details including a meter read
- The date you are moving out
Please forward a photograph of your final meter reading to customeroperations@firmusenergy.co.uk
Tell us about your move
Related Questions
As soon as you have a confirmed moving date. Two weeks notice gives us time to close your account accurately and send a final bill to your forwarding address.
It is printed on the front of your meter, usually below the display and starting with a letter. Send us a photograph of the whole meter if you are unsure and we will read it for you.
We may run a quick credit check when you move in, which is why the details you give us need to match the ones on your account.
Contact us and we will estimate the closing read, then correct it once an actual reading reaches us. Send a photograph to customeroperations@firmusenergy.co.uk.
Yes, if the new property is on our network. Tell us at the point you register the move and we will carry the tariff across where we can.
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