How do I pay for my natural gas?

Ways to pay

At Firmus Energy we want you to be in control of your account, so we've created plenty of ways to pay your gas bill. Choose the option that suits you best.

Direct Debit

Direct Debit is the simplest way to pay. Your bills are paid automatically, which saves you time, and it gives you access to our best available discounts.

Variable Direct Debit

You only pay for the energy you use. We take the full quarterly amount from your bank account around 14 days after your bill is issued.

Monthly Direct Debit

Monthly Direct Debit spreads your annual bill evenly across the year, so it's easier to budget. We work out your monthly amount from your yearly gas usage, allowing for the way your usage changes through the seasons. You choose the date we collect each month to suit your cash flow, and we review your payments regularly to keep them in step with your meter readings.

Not a Direct Debit customer yet? Download our Direct Debit form to get started.

Paying as a credit meter customer

1. Over the counter
   Pay your whole bill free of charge at any PayPoint outlet or Post Office (cash only).

2. Over the phone
   Call our billing team on 0330 024 9000 and pay by debit card.

3. Online
   Log in to my account to pay your bill 24/7, from anywhere.

4. Easy Pay scheme
   Easy Pay lets you put money towards your next bill whenever you like, so you can get ahead before it arrives. Just take your Firmus Energy Easy Pay card and your cash to any PayPoint outlet. There's no minimum payment. Use the PayPoint Locator to find your nearest outlet.

• You'll still get a bill every three months, showing your payments and any balance left to pay.
• Any amount owing must be paid within 14 days of the bill date.
• To order your Easy Pay card, email us with your full address and contact details.

Moving home
Moving in or out of a property? Fill in our Firmus Energy moving forms and a member of our team will be in touch.

Pay as you go

At Firmus Energy we want you to be in control, so you can top up your natural gas in the way that suits you.

With a Firmus Energy pay-as-you-go meter, you pay for your gas as you use it and top up whenever you like, weekly, fortnightly or monthly, it's up to you.

• Take your Firmus Energy pay-as-you-go card to any PayPoint outlet to top up. The minimum is £5 and the maximum is £75 per transaction.
• Find your nearest PayPoint outlet using the PayPoint Locator, or look out for the sign.
• Lost your card? You can buy a replacement at your local PayPoint outlet for £4.00.

Moving home
Moving in or out of a property? Fill in our Firmus Energy moving forms and a member of our team will be in touch.