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If you lose your pay-as-you-go top-up card before transferring the credit to your gas meter, the credit cannot be recovered unless the card is found. If you find the card later, the top-up value will still be stored on it and the card can be returned to Firmus Energy for a full refund. No one else will be able to use this card as each one is locked to an individual meter.
Monday to Thursday: 9am to 5pm
Friday: 9am to 3:30pm
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