I don’t think the amount shown on my bill is correct, what should I do?

Credit Meter Customers

Check your meter reading matches your bill

First, make sure the reading on your bill is an actual reading and not an estimate. You can send us a meter reading in a few ways:

• Online through my account, or by email to billing@firmusenergy.co.uk.
• By phone on 0330 024 9000. Choose Option 2, then Option 3, and one of our advisors will be happy to help.

If your reading is correct, it may simply be that the amount of energy you're using has changed.