Can I change from a credit meter to a prepay meter?

You can usually change from a credit meter to a Pay As You Go meter free of charge, provided your current meter has been installed for 12 months or more.

To request a meter exchange, please contact us using the details below:

• Email: customeroperations@firmusenergy.co.uk
• Freephone: 0330 024 9000

Please note: Firmus Energy is not the network operator. Any charges for meter exchanges are set by the network operator for your area and applied at their discretion