Why is my electricity top-up code being rejected?

If your electricity top-up code gets rejected, please try entering it again first. Press *, enter your 20-digit top-up code, then press #.

If your top-up code is still rejected, check that:

  • You’ve entered all 20 digits correctly.
  • You’ve entered the code as one continuous number, with no spaces.
  • The premise number on your receipt matches the number on your top-up card.
  • You’re using the right top-up card for your meter. Only your own card will work with your keypad meter.

Still stuck? Call us on 0330 024 9000.

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