I’m having difficulty paying for my Electricity & Gas. What can I do?

If you're struggling to pay for your electricity, please get in touch with us as soon as you can. We may be able to offer a payment method that suits you better.

If you already owe money on your electricity account, we may be able to agree a payment plan with you. Getting in touch early can help you avoid disruption to your electricity supply.

Call our credit control team on 0330 024 9000 or email creditcontrol@firmusenergy.co.uk. We’ll treat your call or email in confidence and do what we can to help.

Free debt advice from Advice NI

If you’re struggling with debt, Advice NI offers free, confidential and impartial advice. It can help you understand your options and decide what to do next.

• Debt Action: Monday to Friday, 9am to 5pm. Phone 0800 028 1881. Email debt@adviceni.net. Webchat Monday to Friday, 10am to 4pm, at www.adviceni.net/advice/debt.
• Business Debt: for advice on business debts. Monday to Friday, 9am to 5pm. Phone 0800 083 8018. Email bds@adviceni.net.

Face-to-face advice and text services aren’t currently available. You can find helpful debt factsheets in the Money Talks section at www.adviceni.net/money-talks. For more on Advice NI’s services, visit www.adviceni.net/advice.