Help & Advice Tip: My Pay-As-You-Go Top-Up meter is not working! I have no heating. My meter has error codes. Please Help!
Select a category, or type your question into the search bar. Questions relating to Payment/Bill Queries • Change of supplier • Meter Exchanges • Moving Home • Replacement Meter Cards - should always be directed to your supplier.
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The response time for reply to your query is 24 hours (Excluding weekends and Bank Holidays). If you have an Urgent Query, please contact our customer services team on: 0330 024 9000
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Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.
Large businesses spend about £250,000 or less per bill
To give you the most accurate information for your town and county, please enter your postcode below.
Do you receive a monthly bill for your energy usage?
Do you purchase a top-up card for your energy?
All we need is your account number and sort code *
This is the number usually at the top right of your bill †
If your account requires 2 signatures, or you are not the bank account holder, please call us first on 0330 024 9000 † If you don’t have this number, call our switch team on 0330 024 9000