Help & Advice
Select a category, or type your question into the search bar. If that doesn't cover what you need, please complete our 'ask a question' help form below and this will go straight to the firmus energy customer service team.
- firmus energy natural gas Installer Charter
- [Video] Converting my home from oil to natural gas heating
- Benefits of firmus energy natural gas
- Switching to firmus energy in Greater Belfast?
- Choosing a natural gas installer
- Credit on lost Pay-As-You-Go Top Up cards
- Error codes for Libra 100 & Libra 110 Prepayment meter
- I am a Pay-As-You-Go customer wanting to switch to firmus energy
- What will my Pay-As-You-Go Top Up tariff be?
- Do I need to sign a contract for Pay-As-You-Go Top Up?
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If you have an Urgent Query, please contact our customer services team on: 0330 024 9000