Popular General Enquiries Questions
- Credit on lost Pay-As-You-Go Top Up cards
- Error codes for Libra 100 & Libra 110 Prepayment meter
- firmus energy incentives & natural gas heating grants
- firmus care free gas boiler service
- I have no heating / My boiler is flashing / My meter has error codes
- How do I turn on & off the natural gas meter? Opening the valve.
- What is Carbon Monoxide?
All General Enquiries Questions
- I am moving into a new house
- I am moving out of my current house
- What do I do if I smell natural gas?
- What is firmus care?
- Paying for my natural gas
- firmus energy staff values
- I have lost my white PAYG top up card / I need a new white PAYG top up card
- Managing my account online
- How do I make a complaint?
- Does firmus energy natural gas heat my water?
- What is the difference between a variable Direct Debit and a monthly Direct Debit?
- I can’t understand my bill. Can you help?
- How do I pay for my gas if I am not a Direct Debit customer?
- When will my direct debit be taken out of my account?
- I don’t think the amount shown on my bill is correct, what should I do?
- Can I access my bill in the form of braille billing?
- I am having difficulty paying for my gas bill, what should I do?
- Deemed Contract Scheme
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If you have an Urgent Query, please contact our customer services team on: 0330 024 9000