Smell gas? If you smell gas, contact the 24hr NI Gas Emergency Service immediately on 0800 002 001 Find out more

Help & Advice Tip: My Pay-As-You-Go Top-Up meter is not working! I have no heating. My meter has error codes. Please Help!

Click Here
Select your town (change) We have set your location here.
You can change it at any time by clicking on the link above.
Natural Gas Heating Grants

firmus energy incentives & natural gas heating grants

With our amazing firmus energy offers, there are more reasons than ever to connect to firmus energy natural gas. When you connect you’ll join around 100,000 homes and businesses across Northern Ireland already enjoying these benefits:

✔ Instant heat     ✔  Instant hot water
✔ Never run out    ✔  No oil tank
✔ Your choice of a PAYG or credit meter


With the government’s Boiler Replacement Scheme if you’re an owner occupier you could claim up to £1,000 towards the cost of a new SEDBUK ‘A’ rated natural gas boiler2 and heating system.

So hurry there’s really never been a better time to convert to natural gas just in time for winter!


To qualify for the firmus energy Boiler Replacement Scheme, you must:

  • Be an owner occupier
  • Have an existing oil boiler (over 15 years), Economy 7, solid fuel, LPG or no heating system
  • Live within the firmus energy natural gas network

For full terms and conditions click here




Homeowners, landlords and private renting tenants can now install a new high efficiency natural gas heating system in their property and spread the cost over 3 years with interest free credit.


firmus energy brings natural gas to your home and fits the meter but to get this offer you need to contact a firmus energy registered Installer that offers 0% APR Representative.

For full terms and conditions click here


Image: firmus energy customer, Daniel, from Derry

Didn't find the answer you were looking for? Ask a Question

The response time for reply to your query is 24 hours (Excluding weekends and Bank Holidays).
If you have an Urgent Query, please contact our customer services team on: 0330 024 9000

Sign up to
our Newsletter

Exclusive offers and latest news straight to your inbox!

What kind of business are you?

Why am I having to do this?

To give you the most accurate information for your town and county, please enter your postcode below.

How do you pay for your natural gas?

By Credit

Do you receive a monthly bill for your energy usage?


With a Pay as You Go card

Do you purchase a top-up card for your energy?


What kind of business are you?

Small or Medium Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.


Large Business

Large businesses spend about £250,000 or less per bill

Make sure you have your bank details and SMP number ready

Bank details

All we need is your account number and sort code *


SMP Number

This is the number usually at the top right of your bill

Okay, I have them

If your account requires 2 signatures, or you are not the bank account holder, please call us first on 0330 024 9000
If you don’t have this number, call our switch team on 0330 024 9000