Help & Advice Tip: My Pay-As-You-Go Top-Up meter is not working! I have no heating. My meter has error codes. Please Help!

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Connecting to firmus energy

[Video] Converting my home from oil to natural gas heating

We receive lots of 'what is involved in switching to natural gas?' customer queries.

Well, we thought that we would film a conversion from oil fired central heating to natural gas heating. Watch our video with Vincent, from Galgorm.

If you would like to convert your home heating, visit our homepage and enter your postcode, then click the 'can I connect button'. You can also check if your property is connectible by calling our freephone number: 0330 024 9000.

Today, over 75,000 homes and businesses across Northern Ireland are already enjoying the comfort and convenience of natural gas from firmus energy. It's just common sense!

We receive lots of 'what is involved in switching to natural gas?' customer queries.

Well, we thought that we would film a conversion from oil fired central heating to natural gas heating. Watch our video with Vincent, from Galgorm.

If you would like to convert your home heating, visit our homepage and enter your postcode, then click the 'can I connect button'. You can also check if your property is connectible by calling our freephone number: 0330 024 9000.

Today, over 75,000 homes and businesses across Northern Ireland are already enjoying the comfort and convenience of natural gas from firmus energy. It's just common sense!


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The response time for reply to your query is 24 hours (Excluding weekends and Bank Holidays).
If you have an Urgent Query, please contact our customer services team on: 0330 024 9000

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What kind of business are you?

or
Why am I having to do this?

To give you the most accurate information for your town and county, please enter your postcode below.

How do you pay for your natural gas?

By Credit

Do you receive a monthly bill for your energy usage?

Yes
or

With a Pay as You Go card

Do you purchase a top-up card for your energy?

Yes

What kind of business are you?

Small or Medium Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.

or

Large Business


Large businesses spend about £250,000 or less per bill

Make sure you have your bank details and SMP or meter serial number ready

Bank details

All we need is your account number and sort code *

&

SMP Number

This is the number usually at the top right of your bill or on your connection paperwork

Okay, I have them

If your account requires 2 signatures, or you are not the bank account holder, please call us first on 0330 024 9000
If you don’t have this number, call our switch team on 0330 024 9000