Help & Advice Tip: My Pay-As-You-Go Top-Up meter is not working! I have no heating. My meter has error codes. Please Help!

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Billing & Payments

How do I pay for my gas if I am not a Direct Debit customer?

At firmus energy we want you to be in control of your account so we have created lots of ways for you to pay your fuel bill. Select the payment option that best suits you and your lifestyle.

Over the counter

  • You can pay your whole bill, free of charge, at any PayPoint outlet or Post Office (cash only).

Over the phone

  • You can call the billing team on 0330 024 9000 and pay your bill over the phone by using a debit card.


  •  If you are a first time user you can register by clicking on ‘my account’ and submitting your details. Once you are registered click on ‘my account’ to log into our online account service to pay your bill 24/7, from any location.

Easy pay scheme

With easy pay you can make a head start on your bills before they come in.  The firmus energy easy pay scheme allows you to make payments towards your next bill at any time.  Simply take your firmus energy easy pay card and your cash to any PayPoint Outlet. There is no minimum payment. Use the PayPoint Locator to find your nearest outlet.

  • To order your easy pay card, click here. ( Please suppply your full address, and telephone contact details)

Prepayment (Pay-As-You-Go) Customers

  • If you have a pay-as-you-go meter you can pay for your natural gas on a ‘Pay-As-You-Go’ basis. This means that you can pay for your natural gas as you use it, on a weekly, fortnightly or monthly basis – whatever suits you.
  • Simply take your firmus energy Pay-As-You-Go card to any PayPoint outlet to top up your card. The minimum payment is £5 and the maximum is £75, in any one transaction.
  • To find your nearest PayPoint outlet visit PayPoint Locator or simply look out for the sign.
  • Remember: If you lose your card you can purchase a new one from your local PayPoint outlet at a cost of £4.00

Image: PayPoint logo

Moving home

  • If you are moving home, we advise that you try to use up all the credit on your meter. To refund your money we must exchange your meter and this may incur a charge.
  • If you are moving in or moving out of a property, please fill in our
    firmus energy moving forms and a member of staff will be in contact.

Didn't find the answer you were looking for? Ask a Question

The response time for reply to your query is 24 hours (Excluding weekends and Bank Holidays).
If you have an Urgent Query, please contact our customer services team on: 0330 024 9000

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What kind of business are you?

Why am I having to do this?

To give you the most accurate information for your town and county, please enter your postcode below.

How do you pay for your natural gas?

By Credit

Do you receive a monthly bill for your energy usage?


With a Pay as You Go card

Do you purchase a top-up card for your energy?


What kind of business are you?

Small or Medium Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.


Large Business

Large businesses spend about £250,000 or less per bill

Make sure you have your bank details and SMP or meter serial number ready

Bank details

All we need is your account number and sort code *


SMP Number

This is the number usually at the top right of your bill or on your connection paperwork

Okay, I have them

If your account requires 2 signatures, or you are not the bank account holder, please call us first on 0330 024 9000
If you don’t have this number, call our switch team on 0330 024 9000