Help & Advice Tip: My Pay-As-You-Go Top-Up meter is not working! I have no heating. My meter has error codes. Please Help!

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Billing & Payments

Does firmus energy read my meter?

Every gas meter is read at least once a year for safety and maintenance reasons. Some tariffs require you to submit your own meter readings, but don’t worry, you will be notified of this via email/text.

Please see below for specific tariff meter reads:

  • If you have selected the firmus energy Greater Belfast Home Gas Tariff (offline), firmus energy will read your meter once every quarter, you will then receive a bill in the post.

  • If you have selected the firmus energy Greater Belfast Home Gas Tariff (online), firmus energy will read your meter once a year.

  • For any credit meter customers in the 10 Towns Network, we will read your meter once every quarter, you will then receive a bill in the post.

  • Any prepay customers will have their meter read once a year.

     


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The response time for reply to your query is 24 hours (Excluding weekends and Bank Holidays).
If you have an Urgent Query, please contact our customer services team on: 0330 024 9000

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What kind of business are you?

or
Why am I having to do this?

To give you the most accurate information for your town and county, please enter your postcode below.

How do you pay for your natural gas?

By Credit

Do you receive a monthly bill for your energy usage?

Yes
or

With a Pay as You Go card

Do you purchase a top-up card for your energy?

Yes

What kind of business are you?

Small or Medium Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.

or

Large Business


Large businesses spend about £250,000 or less per bill

Make sure you have your bank details and SMP or meter serial number ready

Bank details

All we need is your account number and sort code *

&

SMP Number

This is the number usually at the top right of your bill or on your connection paperwork

Okay, I have them

If your account requires 2 signatures, or you are not the bank account holder, please call us first on 0330 024 9000
If you don’t have this number, call our switch team on 0330 024 9000