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Our Company Values
firmus energy company values

At firmus energy, we believe the best way to create a culture to be proud of is by living the values that are closest to our hearts.

Our four values reflect who we are, how we do things, and where we increasingly want to be.

Empathy

We put our customers first. We deliver great customer service by focusing on understanding and meeting our customer’s needs simply, efficiently and courteously.

Clarity

We keep it simple. We listen carefully and communicate clearly.  We aim for a shared understanding.

Integrity

We are open and honest and won’t let you down. We work in an ethical and straightforward way and honour commitments and promises we make.

Teamwork

We work together as one team.
Image: firmus energy staff 2015

What kind of business are you?

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Why am I having to do this?

To give you the most accurate information for your town and county, please enter your postcode below.

How do you pay for your natural gas?

By Credit

Do you receive a monthly bill for your energy usage?

Yes
or

With a Pay as You Go card

Do you purchase a top-up card for your energy?

Yes

What kind of business are you?

Small or Medium Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.

or

Large Business


Large businesses spend about £250,000 or less per bill

Make sure you have your bank details and SMP number ready

Bank details

All we need is your account number and sort code *

&

SMP Number

This is the number usually at the top right of your bill

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If your account requires 2 signatures, or you are not the bank account holder, please call us first on 0800 032 4567
If you don’t have this number, call our switch team on 0800 032 4567