From 1st April 2025, our regulated tariffs are decreasing by 11.84% in the 10 Towns Network
Help and Advice
92 results →-
- Meter Exchange
- firmus care free gas safety inspection
- Top Tips for the cold weather
- Essential Maintenance FAQs
- Energy Theft
- Meet the Energy Advisors
- COVID-19 Help and Advice
- firmus energy natural gas Installer Charter
- Natural Gas Suppliers
- Opening the valve on a quantum meter
- I have a natural gas Credit meter. My heating is not working
- Servicing your natural gas heating system
- Connecting to natural gas what happens next?
- [Video] Converting my home from oil to natural gas heating
- Benefits of firmus energy natural gas
- Dial before you dig
- I am moving into a new house
- I am moving out of my current house
- Switching to firmus energy in Greater Belfast?
- What do I do if I smell natural gas?
- What is firmus care?
- What to expect from your natural gas central heating system
- Temperature controls for home heating systems
- Choosing a natural gas installer
- What is Powerflushing?
- ICE Indices - UK and European Natural Gas
- Jobs to be completed by Installer
- What information should my installer leave in my home?
- Natural gas appliances
- Paying for my natural gas
- Connecting to natural gas. How long should it take?
- Who installs my meter?
- Reduce your company carbon footprint
- More Ways to save for your business
- Quick and easy connection to natural gas
- Our Network & Key Account Management Team
- Cutting costs for your business
- firmus energy staff values
- Business benefits of natural gas
- We also like to help others!
- Choosing your natural gas meter box
- Energy saving tips: Saving money & the planet
- Error Codes for a Quantum Libra 200, Libra 210 meter blue top up card
- Releasing our emergency credit on a libra Pay-As-You-Go Top Up meter
- Credit on lost Pay-As-You-Go Top Up cards
- I have lost or I need a new blue quantum top up card
- I have lost my white PAYG top up card / I need a new white PAYG top up card
- Error codes for Libra 100 & Libra 110 Prepayment meter
- Can I switch back to SSE airtricity using my existing firmus card
- What happens to Pay-As-You-Go Top Up credit that is on my meter?
- Do I need to buy a new Pay-As-You-Go Top Up card to switch?
- What happens if I have more than one Pay-As-You-Go Top Up card?
- Why do I need to give you details of my local PayPoint?
- What happens if SSE Airtricity reduces its Pay AS You Go Top Up prices?
- I am a Pay-As-You-Go customer wanting to switch to firmus energy
- What will my Pay-As-You-Go Top Up tariff be?
- Do I need to sign a contract for Pay-As-You-Go Top Up?
- firmus energy incentives & natural gas heating grants
- Managing my account online
- What is my SMP and where do I find it?
- What do I need to do to switch natural gas supplier?
- Will anything change in my home if I switch supplier?
- What is the current discount offer in Greater Belfast?
- Can I access my bill in the form of an audio bill?
- How do I make a complaint?
- I have no heating / My boiler is flashing / My meter has error codes
- How do I turn on & off the natural gas meter? Opening the valve.
- What is Carbon Monoxide?
- Is it dangerous to have a boiler inside my home?
- Is Natural Gas home heating dangerous?
- Renovating my home, What do I do?
- Does firmus energy natural gas heat my water?
- Relocation of your meter box
- Damage to your meter box?
- What is the difference between a variable Direct Debit and a monthly Direct Debit?
- I can’t understand my bill. Can you help?
- Can I change from a credit meter to a prepay meter?
- How much are your minimum consumption charges?
- Can I manage my account online to monitor my consumption?
- Can I pay by cheque?
- How do I pay for my gas if I am not a Direct Debit customer?
- When will my direct debit be taken out of my account?
- How do you calculate my monthly Direct Debit?
- I don’t think the amount shown on my bill is correct, what should I do?
- Can I access my bill in the form of braille billing?
- I am having difficulty paying for my gas bill, what should I do?
- Will I receive a bill in the post?
- What if I’m off on my holidays when my meter reading is due?
- How will I know when a meter reading is due?
- Does firmus energy read my meter?
- Meter Reading. How do I submit my meter reading?
- Deemed Contract Scheme
Blog
76 results →- Charity of the Year 2024 Celebration 5th Feb 2025
- Firmus Energy Networks Highlights Solar Efficiency During Winter Months 16th Jan 2025
- Top Tips for the cold weather 27th Nov 2024
- Fuelling the Future Sustainably 22nd Mar 2024
- firmus energy partnering with NIFDA for the 2024 Northern Ireland Food and Drink Awards 19th Jan 2024
- Online Entries Open for 2018 firmus energy Newry City Triathlon 6th Aug 2018
- Top Tips for the cold weather #beastfromtheeast 2nd Mar 2018
- Coconut Flour Banana Bread by the Clever Cook 22nd Sep 2016
- Fake Away Pizza by The Clever Cook 8th Sep 2016
- Sticky Popcorn Protein Balls by The Clever Cook 1st Sep 2016
- Sweet Breakfast Omelette by The Clever Cook 25th Aug 2016
- Healthy Bircher Muesli by The Clever Cook 18th Aug 2016
- Pesto Courgette Spaghetti 4th Aug 2016
- The Clever Cook’s Mediterranean Goodness Bowl 28th Jul 2016
- Stunning Speeds recorded at City of Derry Triathlon 21st Jun 2016
- firmus fuel: Healthy Chicken Bites 28th Jan 2016
- Clever Cook Grain Free Blueberry Pancakes 22nd Jan 2016
- firmus fuel: Home-made dark chocolate bark! 7th Jan 2016
- firmus energy Photographic Lecture Series 4th Jan 2016
- firmus energy’s CSR year of giving back…2015 2nd Jan 2016
- Healthy Christmas Cinnamon Biscuits 17th Dec 2015
- firmus energy hosts natural gas breakfast briefing in Moy 14th Dec 2015
- Chorizo, Egg & Sweet Potato Hot Pot 3rd Dec 2015
- firmus fuel: Bacon & Sweet Potato Soup 26th Nov 2015
- October 2015 firmus Energy Index 25th Nov 2015
- £2 million investment for Moy 23rd Nov 2015
- firmus energy guests ‘SHINE’ at gala ball raising thousands for local charity 19th Nov 2015
- firmus energy is one in a million 16th Nov 2015
- firmus energy natural gas information session for Derry Londonderry 7th Oct 2015
- firmus energy support successful local Richhill Fete 1st Oct 2015
- firmus energy hopes to ‘Shine’ at Causeway Coast Marathon 24th Sep 2015
- firmus energy Index indicates oil prices starting to rise 22nd Sep 2015
- firmus energy cuts prices for domestic and business customers 8th Sep 2015
- It was a family affair at this year’s firmus energy Newry City Triathlon 4th Sep 2015
- firmus energy Index July 2015 20th Aug 2015
- firmus energy employees all undergo specialist training 23rd Jul 2015
- Gas remains dominant driver in the Single Energy Market 22nd Jul 2015
- Moira Primary School Fun Day Raises £3800! Supported by firmus energy 22nd Jun 2015
- Organisers hail third City of Derry Triathlon a ‘massive success’ 15th Jun 2015
- Para-Triathlon first for firmus energy City of Derry Triathlon 2015 28th May 2015
- firmus energy Derry triathlon introduces new Club Championship Competition 7th May 2015
- Foyle Search and Rescue announced as charity partner 23rd Apr 2015
- firmus energy on board again for the lagan valley Super6 athletics event 31st Mar 2015
- Oil prices on the rise again 27th Mar 2015
- Spring into action at Northern Ireland’s fastest growing networking event 26th Mar 2015
- Reinforcing Relationships with Northwest Galvanising- With natural gas 23rd Mar 2015
- Life’s a beach on firmus energy natural gas, says Harry’s Shack owner 11th Feb 2015
- firmus energy’s year of giving back… 30th Jan 2015
- 300 people sign-up to firmus energy Derry City Triathlon in first week 27th Jan 2015
- 2015 firmus energy Newry City Triathlon and Border Man Half Iron Distance Event Launched 26th Jan 2015
- Launch of the firmus energy Index 21st Nov 2014
- Mount St Catherine’s Primary Buries Time Capsule with firmus energy 18th Nov 2014
- Energy efficiency top of the agenda for firmus energy 13th Oct 2014
- Primary school pupils take part in firmus energy construction safety talk 13th Oct 2014
- Investigate your energy usage - its child’s play! 9th Oct 2014
- Designer Extravaganza & Tea Party at Ballyclare’s Action Cancer charity shop 17th Sep 2014
- Top new sponsor to power Mid-Ulster Youth League 11th Sep 2014
- Harry powers to victory in the firmus energy Newry Triathlon 10th Sep 2014
- Creativity at Raceview Mill 15th Aug 2014
- Ballyrashane Creamery 15th Aug 2014
- Ballymena Saturday Morning League secures top sponsor ahead of next season 6th Aug 2014
- Launch of the second Newry City Festival of Water and Newry City Triathlon 25th Jun 2014
- firmus energy holds its annual Energy Market Briefing 10th Jun 2014
- firmus energy ‘cares’ with customer scheme 29th May 2014
- Local primary pupils encouraged to enter firmus energy Kids TRYathlon 14th May 2014
- firmus energy launches £1.25 million grant scheme ‘home comfort’ for households 12th May 2014
- Over 300 competitors triumph in firmus energy super five series meet 7th May 2014
- don’t be bananas!‘save a bunch’ with firmus energy 14th Apr 2014
- Dame Mary Peters launches firmus energy Super Five young athlete series 4th Apr 2014
- firmus energy city of derry triathlon to support foyle search and rescue 31st Mar 2014
- firmus energy joins business volunteers on ‘Be a Saint’ day 24th Mar 2014
- firmus energy common sense guide to spring cleaning and saving dough! 20th Mar 2014
- Antrim residents - let’s flip - its pancake Tuesday! 4th Mar 2014
- firmus energy sprinkles savings on local ice-cream parlour 3rd Mar 2014
- Good News! Make serious savings on your annual home heating bill 28th Feb 2014
- ‘Legenderry’ People Powers Fuel Conversion with firmus energy 17th Feb 2014
Elsewhere on the site
100 results →- Transmission Exit Capacity Statement for the 10 Towns Licence Area (Gas Year 2024 / 2025) 6th Mar 2025
- Standards of Performance 2024 Ten Towns Distribution 3rd Mar 2025
- Standards of Performance 2024 Belfast Supply 28th Feb 2025
- Standards of Performance 2024 Ten Towns Supply 28th Feb 2025
- Technical Preparedness Study – Hydrogen Blends in the Northern Ireland Gas Distribution Networks 21st Feb 2025
- firmus energy networks - Privacy Notice 5th Feb 2025
- firmus energy Supply Notice of Rights 20th Jan 2025
- firmus energy Distribution Notice of Rights 20th Jan 2025
- Greater Belfast- Phoenix Natural Gas Notice of Rights 12th Dec 2024
- Tax Strategy 2024 9th Dec 2024
- Code of Practice for Consumers in Vulnerable Circumstances - 2024 25th Nov 2024
- NI GNO RFI Results Report 21st Oct 2024
- Conveyance Charge Statement 2025 10th Sep 2024
- Code of Practice on Services for Prepayment Meter Customers 2024 19th Jun 2024
- Modern Slavery Statement 2023 5th Jun 2024
- firmus energy Biomethane Connection Guide 2024 10th May 2024
- Balmoral Show Competition 2024 - T&C’s 9th May 2024
- Balmoral Show 2024 Offer Terms & Conditions 8th May 2024
- Enquiry Control and Utility Asset Management System 25th Mar 2024
- Standards of Performance 2023 Ten Towns Distribution 5th Mar 2024
- Standards of Performance 2023 Ten Towns Supply 5th Mar 2024
- Standards of Performance 2023 Belfast Supply 5th Mar 2024
- Transmission Exit Capacity Charge for the 10 Towns Area 1 October 2023 to 30 September 2024 2nd Feb 2024
- firmus energy Tax Strategy 20th Dec 2023
- Debt Recovery Charges 24th Nov 2023
- GNO 2023 Commitments 23rd Oct 2023
- Stakeholder Report 2023 27th Sep 2023
- Standards of Performance 2022 Ten Towns Distribution 25th Apr 2023
- Standards of Performance 2022 Ten Towns Supply 25th Apr 2023
- Standards of Performance 2022 Belfast Supply 25th Apr 2023
- Modern Slavery Statement for Financial Year 2022 6th Jul 2022
- firmus energy Stakeholder Report 2021-2022 29th Jun 2022
- firmus energy privacy notice 23rd Aug 2021
- firmus energy Stakeholder Report 2020-2021 13th Aug 2021
- How do I make a complaint? 9th Aug 2021
- firmus energy GD23 Business Plan 30th Jul 2021
- Modern Slavery Act 2021 for Financial Year 2021 6th Jul 2021
- Supply Terms and Conditions April 2021 25th Mar 2021
- firmus energy Stakeholder Report 2020 19th Oct 2020
- Supply Terms and Conditions April 2020 4th Mar 2020
- Principal Changes to Supply Terms & Conditions 2020 4th Mar 2020
- Supply Terms and Conditions October 2019 5th Sep 2019
- Environmental Policy 21st Mar 2019
- firmus energy Distribution Network Code 14th Mar 2019
- Thirteenth Annual Development Plan 21st Dec 2018
- Greater Belfast- firmus energy Supply Notice of Rights 20th Dec 2018
- Greater Belfast & West Areas Gas Supply Licence 13th Sep 2018
- Modern Slavery Statement for Financial Year 2020 14th May 2018
- EU Consumer Checklist March 2021 28th Mar 2018
- Consumer Information Pack 22nd Feb 2018
- Twelfth Annual Development Plan 22nd Feb 2018
- Supply Marketing Code of Practice 12th Oct 2017
- Forecast Network Capacity Statement 20th Mar 2017
- Eleventh Annual Development Plan 23rd Dec 2016
- Energy Supply Code of Practice on Complaints Handling 4th May 2016
- Code of Practice on Payment of Bills - Gas Supply 4th May 2016
- Persons who are of Pensionable Age or Disabled or Chronically Sick 4th May 2016
- Code of Practice on Services for Prepayment Meter Customers 4th May 2016
- Supply Terms & Conditions 1st of April 2016 1st Apr 2016
- firmus energy Network Business Gas Tariff 31st Mar 2016
- Accuracy Scheme 25th Mar 2016
- Tenth Annual Development Plan 9th Mar 2016
- Supply Deemed Contract Scheme 26th Feb 2016
- Distribution Terms & Conditions 1st Feb 2016
- firmus energy Distribution Connection Policy 1st Feb 2016
- firmus energy Distribution Terms and Conditions 1st Dec 2015
- firmus energy GD17 Business Plan 30th Oct 2015
- Ninth Annual Development Plan 5th Mar 2015
- Strategic Energy Framework 2009 19th Jan 2015
- Primary Gas Legislation in Northern Ireland 19th Jan 2015
- Consultation on Prepayment Meters in Northern Ireland 19th Jan 2015
- Energy Billing Metering Consultation 19th Jan 2015
- Supplier of Last Resort Consultation 19th Jan 2015
- Consultation on Sustainable Development 19th Jan 2015
- CAG Retail Consultation Final 19th Jan 2015
- Development of our 5 year Corporate Strategy - NIAUR Consultation 19th Jan 2015
- Warm Homes Consultation 19th Jan 2015
- Northern Ireland Gas Inventory Product Trial/Pilot 19th Jan 2015
- Consultation on Draft Gas (Designation of Pipelines) Order (Northern Ireland) 19th Jan 2015
- Forward Work Programme 2006/2007 19th Jan 2015
- General Consumer Council, Energy Forward Work Programme 19th Jan 2015
- OFREG Consultation Transmission Operations 2006 19th Jan 2015
- NTS Exit Reform Response 19th Jan 2015
- Workplan Consultation Response 2006 19th Jan 2015
- Northern Ireland Energy Efficiency Levy – A Review 2006 19th Jan 2015
- Showreel 18th Nov 2014
- Distribution Consumer Information Code of Practice 6th Nov 2014
- Distribution Complaints Handling Code of Practice 6th Nov 2014
- Distribution Marketing Code of Practice 6th Nov 2014
- Code of Practice on the Efficient Use of Energy 5th Nov 2014
- Eighth Annual Development Plan 4th Nov 2014
- Seventh Annual Development Plan 30th Oct 2014
- Annual Development - Craigadoo Quarry 30th Oct 2014
- Annual Development - Coleraine Quarries 30th Oct 2014
- Annual Development - Warrenpoint Town Centre 30th Oct 2014
- Annual Development- Ballyclare Network Extension 30th Oct 2014
- Portstewart Map 30th Oct 2014
- Portstewart Network Extension 30th Oct 2014
- Bessbrook Additional Development Plan 2013 30th Oct 2014
- Bushmills Additional Development Plan 2013 30th Oct 2014
