firmus energy Distribution Notice of Rights
- Publish Date: 13th Dec 2019
- Author: Regulation & Pricing
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Guaranteed Standards of Service Gas Distribution - Notice of Rights January 2020
This document explains the individual standards of performance you can expect from firmus energy Distribution Ltd (firmus energy) and outlines the compensation you could receive if we fail to deliver these standards. The document has been written in accordance with the Gas (Individual Standards of Performance) Regulations (Northern Ireland) 2014.firmus energy’s vision is to become Northern Ireland’s 1st Choice energy provider for Industrial, Commercial and Domestic customers. We aim to do this by simply putting our customers first.
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- firmus energy publications
- Modern Slavery Statement
- Tender Opportunities
- Natural Gas Licences
- Terms & Conditions
- GD17 Business Plan
- Distribution Connection Policy
- Distribution Codes of Practice
- Supply Code of Practice
- Conveyance Charges
- Forecast Network Capacity
- Postalised Capacity Charges
- Distribution Network Code
- Energy Consumer Checklist
- Additional Developments
- Annual Development Plans
- Standards of Performance
- Guaranteed Standards of Service
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