Select your town (change)We have set your location here.
You can change it at any time by clicking on the link above.
Contact UsShow Search0800 032 4567
Back to Publications

Standards of Performance

12 Standards of Performance

Categories

Didn't find the publication you were looking for? Ask a Question

The response time for reply to your query is 24 hours (Excluding weekends and Bank Holidays).
If you have an Urgent Query, please contact our customer services team on: 0800 032 4567

Sign up to
our Newsletter

Exclusive offers and latest news straight to your inbox!

£200 FREE Natural Gas
Hurry! Offers end in
(New Connections Only)
Days
Hours
Min
Sec
Register your interest now!
Close

What kind of business are you?

Small Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.

Yes
or

Medium or Large Business


Large businesses spend about £250,000 or less per bill

Yes
Are you an electricity customer? Click here for more information
Why am I having to do this?

To give you the most accurate information for your town and county, please enter your postcode below.

How do you pay for your natural gas?

By Credit

Do you receive a monthly bill for your energy usage?

Yes
or

With a Pay as You Go card

Do you purchase a top-up card for your energy?

Yes
Are you a business? Click here for our business tariffs & offers

What kind of business are you?

Small or Medium Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.

or

Large Business


Large businesses spend about £250,000 or less per bill

Make sure you have your bank details and SMP number ready

Bank details

All we need is your account number and sort code *

&

SMP Number

This is the number usually at the top right of your bill †

Okay, I have them

If your account requires 2 signatures, or you are not the bank account holder, please call us first on 0800 032 4567
† If you don’t have this number, call our switch team on 0800 032 4567