Distribution Complaints Handling Code of Practice

Summary

Gas Distribution Complaints Handling Code firmus energy Ltd Version 1.0 As approved by the Northern Ireland Authority for Utility Regulation Coming into Effect: 1st March 2013

“This code of practice for the handling of consumer complaints (the “Code”) has been prepared by firmus energy (Distribution) Limited (“firmus energy”) in compliance with Condition 2.8A of its licence reproduced at Annex A of this Code.”

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