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Billing & Payments

Meter Reading. How do I submit my meter reading?

UPDATE: In the interests of mitigating the risk of spreading COVID-19, firmus energy has taken the decision to postpone all domestic internal meter reading. We apologise for any inconvenience, and in the interim we will provide you with an estimated quarterly bill in-line with your billing cycle.

If you have an online account with us, you can access your account to regularly submit your meter reads, to ensure the accuracy of your bills.

If you have a credit meter, and wish to set up an online account, all we require is an active email address.

Please visit our website https://accounts.firmusenergy.co.uk/register.php to register today.

You can also submit your meter reads by emailing meterreads@firmusenergy.co.uk

Please note, if you’re a domestic customer and your meter is located outside our meter readers will continue to call as normal.

Meter reading inside commercial premises will continue, and our meter readers will seek permission prior to entering.

 

Reading your meter

Reading your meter is easy. Follow this simple guide to help you understand*. Your meter tells us how much natural gas you’ve used and helps us to give you accurate bills.

If you have signed up to provide your own meter read you can do so:
Online: through ‘my account’, or by
Emailing: billing@firmusenergy.co.uk, or by
Text: sign up for our meter read text reminder service.

firmus energy will read all meters once a year. We would ask that you ensure your meter can be accessed for this. If we don’t receive your self read within the stated time frame, or if we can’t access your meter, you will receive an estimated bill.

Meter reading

When reading your meter, read the digits from left to right ignoring the digits in the red box, or after the comma.








*Customers with a pay-as-you-go meter do not need to read their meter or submit a meter reading. This is for customers with a credit meter only.

 

UPDATE: In the interests of mitigating the risk of spreading COVID-19, firmus energy has taken the decision to postpone all domestic internal meter reading. We apologise for any inconvenience, and in the interim we will provide you with an estimated quarterly bill in-line with your billing cycle.

If you have an online account with us, you can access your account to regularly submit your meter reads, to ensure the accuracy of your bills.

If you have a credit meter, and wish to set up an online account, all we require is an active email address.

Please visit our website https://accounts.firmusenergy.co.uk/register.php to register today.

You can also submit your meter reads by emailing meterreads@firmusenergy.co.uk

Please note, if you’re a domestic customer and your meter is located outside our meter readers will continue to call as normal.

Meter reading inside commercial premises will continue, and our meter readers will seek permission prior to entering.

firmus energy will endeavour to read your meter once a year. Any questions regarding your meter read please email us at customeroperations@firmusenergy.co.uk or call us on 0330 024 9000. ( Please supply your full address details)


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The response time for reply to your query is 24 hours (Excluding weekends and Bank Holidays).
If you have an Urgent Query, please contact our customer services team on: 0330 024 9000

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What kind of business are you?

or
Why am I having to do this?

To give you the most accurate information for your town and county, please enter your postcode below.

How do you pay for your natural gas?

By Credit

Do you receive a monthly bill for your energy usage?

Yes
or

With a Pay as You Go card

Do you purchase a top-up card for your energy?

Yes

What kind of business are you?

Small or Medium Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.

or

Large Business


Large businesses spend about £250,000 or less per bill

Make sure you have your bank details and SMP or meter serial number ready

Bank details

All we need is your account number and sort code *

&

SMP Number

This is the number usually at the top right of your bill or on your connection paperwork

Okay, I have them

If your account requires 2 signatures, or you are not the bank account holder, please call us first on 0330 024 9000
If you don’t have this number, call our switch team on 0330 024 9000