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Help & Advice Tip: My Pay-As-You-Go Top-Up meter is not working! I have no heating. My meter has error codes. Please Help!

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General Enquiries

I have a natural gas Credit meter. My heating is not working

Registered Gas Installer

If any one appliance is working, then the supply of gas has been established. Please contact a gas safe registered installer

No Gas

If you have ‘No Gas’ to all appliances, then run through the following steps:​

  • Have you carried out any alterations or additions to the installation recently?
  • If there has been recent installations, has the gas been re-established by a gas saf registered installer?
  • If the supply has not been re-established by a gas safe installer then please contact your installer to reconnect the supply.
  • If you have had a gas safe installer reconnect your supply and had no alterations. You have also opened the valve (see your welcome booklet on completing this step), then please contact
    the Northern Ireland Gas Emergency line on 0800 002 001

In case of an Emergency

Please contact us on 0330 024 9000, we are here from 9.00 to 5.00 Monday to Friday. Alternatively if our offices are closed you can contact the 24 Hour Northern Ireland Gas Emergency Service on 0800 002 001 for further assistance.

Useful Telephone numbers

Housing Executive on 03448 920 901
firmus energy on 0330 024 9000
Northern Ireland Gas Emergency line on 0800 002 001

Didn't find the answer you were looking for? Ask a Question

The response time for reply to your query is 24 hours (Excluding weekends and Bank Holidays).
If you have an Urgent Query, please contact our customer services team on: 0330 024 9000

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What kind of business are you?

Why am I having to do this?

To give you the most accurate information for your town and county, please enter your postcode below.

How do you pay for your natural gas?

By Credit

Do you receive a monthly bill for your energy usage?


With a Pay as You Go card

Do you purchase a top-up card for your energy?


What kind of business are you?

Small or Medium Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.


Large Business

Large businesses spend about £250,000 or less per bill

Make sure you have your bank details and SMP or meter serial number ready

Bank details

All we need is your account number and sort code *


SMP Number

This is the number usually at the top right of your bill or on your connection paperwork

Okay, I have them

If your account requires 2 signatures, or you are not the bank account holder, please call us first on 0330 024 9000
If you don’t have this number, call our switch team on 0330 024 9000