Pay As You Go

What is friendly credit? We know that running out of credit at an awkward time, like late in the evening, at the weekend or on a bank holiday, can be stressful. Friendly credit…

What is emergency credit? If your credit is running low, you do not need to worry about being cut off straight away. Emergency credit is a small amount of electricity credit you…

If your electricity credit runs out, your electricity can go off until you top up. When you turn the low-credit warning sound off you will automatically get £3 emergency credit…

You can top up your electricity keypad meter in two ways: by phone or at a PayPoint outlet. Before you start Have your top-up card with you, and the 19-digit premise number from…

If any one of your appliances is working, then your gas supply is fine. For help with an individual appliance, please contact a Gas Safe Registered Installer. Check the manual…

Pay as you go customers Switching is easy. Before you start, here's what you'll need to hand. First, your Meter Module Number. You'll find this on your meter. Then, depending on…

When you open your meter box, you'll see a lever on the pipework to the left. This is the Meter Control Valve, also called the Emergency Control Valve. It's the point where you…

This code may indicate ‘card not valid’. Try to clear the error by inserting the card with the gold chip facing down IIf your meter shows Error 06 this signifies a card fault. You…

Pay as you go customers No. If you have a red pay as you go card, just take your existing SSE Airtricity card to your PayPoint outlet, as advised in your welcome letter, and they…

Press the red ‘A’ button Errror Message Description Resolution M----- (Libra 200) M***** (Libra 210) Meter has been decommissioned Please contact via email customeroperations…