What happens if my electricity keypad meter runs out of credit?

If your electricity credit runs out, your electricity can go off until you top up. 

When you turn the low-credit warning sound off you will automatically get £3 emergency credit. If you do not turn the warning sound off, your supply will switch off. Should this happen, simply press any button and your £3 emergency credit will come back on after a few seconds.
 

If you’re finding it hard to top up your electricity, please call us on 0330 024 9000. We’ll treat your call in confidence and do what we can to help.