Emergency Credit

What is emergency credit?

If your credit is running low, you do not need to worry about being cut off straight away. Emergency credit is a small amount of electricity credit you can use to keep your supply on for a little longer, giving you time to top up. You turn it on at your meter when your credit runs low.

How much emergency credit can I get?

Your meter gives you a set amount of emergency credit to help you through until you can top up. This is £3.

How do I get my emergency credit?

When your meter shows you are running low on credit, press any button to turn on your £3 emergency credit. If you do not press a button, your supply will switch off.

How do I pay back emergency credit?

You pay it back automatically the next time you top up. The emergency credit you have used is taken from your next top-up, and the rest is added to your meter as usual.