How can I top up my electricity keypad meter?

You can top up your electricity keypad meter in two ways: by phone or at a PayPoint outlet.

Before you start

Have your top-up card with you, and the 19-digit premise number from the front of your card. 

Top up by phone

Call our 24-hour automated phone service on 0300 024 9000 and choose the option to Top Up.

Top up at a PayPoint outlet

Take your card to a PayPoint outlet. You’ll get a voucher with a 20-digit top-up code.

Then enter your code on your meter. See “How do I enter my top-up code?” below.