I have no heating / My boiler is flashing / My meter has error codes

My home heating isn't working

If any one of your appliances is working, then your gas supply is fine. For help with an individual appliance, please contact a Gas Safe Registered Installer.

Boiler flashing

Check the manual that came with your boiler, or speak to a Gas Safe Registered Installer. If you've recently used your emergency credit, you may need to reset your boiler a few times. It can take up to 30 minutes for the gas to flow again, after which you can try resetting the boiler once more if you need to.

No gas to any appliance

If you have no gas to all your appliances, work through the steps below for your meter type.

Pay as you go customers

• Run through these checks first:

• Check your thermostat. 21°C is an average room temperature. If your heating controls are set below this, the system can cut off.
• Have you made any alterations or additions to your installation recently? If so, has the gas been re-established by a Gas Safe Registered Installer? If not, contact your installer to reconnect the supply.
• Have you used all your available credit, including emergency credit? If so, have you topped up again with the correct payment?
• If you've bought a new pay as you go card, did you register it to the meter before buying your top up?

Helpful tip: it's easy to lean on your emergency credit but we'd suggest keeping your meter topped up above 20 units.

If you've worked through all of the above and still have no gas, check whether a fault code is showing on your meter module.

If you have a blue card, see the Quantum meter error codes.

Code 01 – card not valid
Try clearing the error by inserting the card with the gold chip facing down. If Error 01 remains, email customeroperations@firmusenergy.co.uk with your address and contact number or call 0330 024 9000.

Code 02 – supplier code incorrect
This usually happens when another supplier's card is used (for example SSE Airtricity Gas). You'll need a Firmus Energy gas card. You can buy one at most shops with a PayPoint symbol, using the PayPoint Locator to find your nearest. Register the new card to your meter, then buy a top up.

Code 03 – credit expired
Credit lasts six months on the card. If yours was topped up more than six months ago, post your card to our offices with a covering letter giving your name, address, contact number and a brief explanation, and request a refund for the amount. If it was topped up less than six months ago, email customeroperations@firmusenergy.co.uk with your address and contact number or call 0330 024 9000.

Code 04 – meter credit full
The meter won't accept more than 1800m³.

Code 05 – communication failed with meter
Email customeroperations@firmusenergy.co.uk with your address and contact number or call 0330 024 9000.

Code 06 – communication failed with the card
This usually means dirty contacts or an unregistered card. Clean the chip with a soft cloth or an eraser, insert the card with the gold chip facing up, and try again. If the problem continues, email customeroperations@firmusenergy.co.uk with your address and contact number or call 0330 024 9000.

Code 07 – low battery
Email customeroperations@firmusenergy.co.uk with your address and contact number or call us on 0330 024 9000..

Code 08 – operation not possible
Have you recently switched to Firmus Energy, and topped up more than £20.00 while picking up your 'change of supply' message? If so, email customeroperations@firmusenergy.co.uk with your address and contact number or call 0330 024 9000.
If you haven't recently switched, Error 08 means the operation isn't possible, which can happen when transferring credit from your top up card to the meter. To transfer credit, just insert the card, no buttons needed, and the credit moves across automatically.

Code 09 – system fault
Please email customeroperations@firmusenergy.co.uk with your address and contact number or call us on 0330 024 9000.

Credit meter customers

Run through these checks:

• Check your thermostat. 21°C is an average room temperature. If your heating controls are set below this, the system can cut off.
• Have you made any alterations or additions to your installation recently? If so, has the gas been re-established by a Gas Safe Registered Installer? If not, contact your installer to reconnect the supply.
• If nothing has changed with your installation and you still have no gas, contact the NI Gas Emergency Line on 0800 002 001.