Quantum Libra 200 and Libra 210 meter error codes

Press the red ‘A’ button

Card Fail 35 error:

Step 1 

Are you inserting the PAYG card with gold chip facing up?

• Yes: > proceed to Step 2

Step 2 Please clean the gold chip on the PAYG card with a soft cloth or eraser

• Is the meter still not working? No> Proceed to Step 3

Step 3 Do you have a second PAYG card?
Does it work with the meter?

• Yes > Card issue: Please contact via email customeroperations@firmusenergy.co.uk or call us on freephone 0330 024 9000
• No > Proceed to Step 4

Step 4 Does the meter still allow gas to flow ( i.e. are your gas appliances still working)?

• Yes > Proceed to Step 5

Step 5 How much credit do you have on your meter?

• Less than £50.00 - Please call us on 0330 024 9000 when you are at the property, we will pass you over to the network operator to arrange a same day meter exchange.
• More than £50.00 - Please call us on 0330 024 9000 as we will need to pre book a meter exchange, one of our customer services advisors will assist with this.

PAYG card not accepted:

Have you used the PAYG card with this meter without issue before?

• Yes: > proceed to Step 2
• No: > Please contact via email customeroperations@firmusenergy.co.uk or call us on freephone 0330 024 9000

Step 2 Please clean the gold chip on the PAYG card with a soft cloth or eraser

• Is the meter still not working? No> Proceed to Step 3

Step 3 Do you have a second PAYG card?
Does it work with the meter?

• Yes > Card issue: Please contact via email customeroperations@firmusenergy.co.uk or call us on freephone 0330 024 9000
• No > Proceed to Step 4

Step 4 Does the meter still allow gas to flow ( i.e. are your gas appliances still working)?

• Yes > Proceed to Step 5

Step 5 How much credit do you have on your meter?

• Less than £50.00 - Please  call us on 0330 024 9000 when you are at the property, we will pass you over to the network operator to arrange a same day meter exchange.
• More than £50.00 - Please call us on 0330 024 9000 as we will need to pre book a meter exchange, one of our customer services advisors will assist with this.