Home Pay As You Go

Greater Belfast Home Gas (PAYG) Top-Up meter Tariff

	Pence per kWh (ex VAT)	Pence per kWh (inc VAT)
Effective 1st April 2024	10.029	10.530

The Energy Price Guarantee scheme implemented 1 November 2022 will end 31 March 2024, The Energy Price Guarantee discount was
set at zero from 1 July 2023. Further information on the Energy Price Guarantee is available on the GOV.UK website by searching ‘Energy
Price Guarantee GOV.UK’ [this phrase can be searched in a browser].

For more information contact our customer operations team via email customeroperations@firmusenergy.co.uk or call 0330 024 9000.

If switching your natural gas supply to firmus energy;

• As the owner or tenant of the property, you confirm that you give firmus energy permission to terminate your natural gas supply with your current supplier.
• You give authorisation to firmus energy to validate your Meter Module Number, Meter Serial Number and address details held by Phoenix Natural Gas.
• The effective switch date from your current supplier will be at least 28 days from the end of your cooling off period (you have a cooling off period of 10 working days from the date of receipt of your completed application). If you wish to switch to another supplier, firmus energy must be given written confirmation 28 days before the date you would like to switch.
• To complete your switch you are required to collect your Change of Supplier message. To collect this message take your existing gas card to your nominated PayPoint outlet within 28 days of your switch date. You should not top up more than £20 on this occasion and should check your receipt to confirm this completed successfully. Failure to collect this message will mean that you are not paying your selected tariff and your account may be returned to your previous supplier.
• We may share the information we have about you with relevant industry organisations based on agreed industry processes. In order to transfer your gas supply we may need to share information with your current supplier to establish details of any outstanding debt on your account.

Keep your card in a safe place

Loss of card can mean loss of money. Unfortunately, if the card is lost or misplaced before the top-up value is transferred on to the gas meter it is like losing cash, however, if the card is found at a later date the top-up value will still be recorded on the card and it can be returned to us for a full refund. No one else will be able to use this card as each one is locked to an individual meter.

Keep the Smart Card ‘gold chip’ clean

Keeping the card clean can save an unnecessary trip to a local shop to get a replacement card. We advise keeping the ‘gold chip’ on the card as clean as possible. A soft cloth or an eraser can be used.

European Energy Consumer Checklist

The European Energy Consumer Checklist is a set of questions put together by the European Commission to allow consumers to compare information on energy markets across member states.

Further information is available in the publications section Energy Consumer Checklist