Welcome to the world of natural gas for your home
We think you're going to like it here with firmus energy.
Credit Meter
or find out How It Works
How It Works
There are 4 easy steps to switch:
-
1
Getting Started
What you will need:
Bank Details: Including sort code and account number. These can be found on your bank statement or cheque book.
SMP Number: This can usually be found at the top right-hand corner of your bill. If you don't have a copy of your bill, simply call our Switch Team on 0330 024 9000 and they can help you. -
2
Switching Your Home
We will contact your current gas supplier on your behalf and keep you updated by letter or email. You have ten working days from the date you submitted your online application to cancel.
-
3
Your Switch Date
Your switch date is usually 5-6 weeks from the date we receive your application online or by phone. You will receive a letter confirming the date that you will become a firmus energy customer.
-
4
Welcome to firmus energy
What happens next?
You will receive your firmus energy welcome pack and notification of your Direct Debit instructions. Finally, sit back and enjoy cheaper natural gas from firmus energy!
- 24/7 access to your online account
Gives you complete control of your account 24 hours a day. - Accurate bills
By submitting your own meter reads avoid estimated bills and surprises. - Paying by Direct Debit
You must pay by Direct Debit for the online tariff and can receive a discount of up to £30 per annum. - Tariff Rates
Check out our latest tariff rates.
Pay as You Go
or find out How It Works
How It Works
There are 4 easy steps to switch:
-
1
Getting Started
Your Meter Module Number:
this can be found on your meter.
Your Meter Serial Number: this can also be found on your meter and can start with an ‘E’, 'S' or an 'I'.
e.g. E6 S00123456789. -
2
Switching Your House
We will contact your current gas supplier. We'll send you a letter or email to keep you up to date. You have 10 working days from the date you submitted your application online to cancel.
-
3
Your Switch Date
Your switch date is usually 5-6 weeks from the date we receive your application online or on the phone. You will receive a letter confirming the date that you will become a firmus energy customer.
-
4
Welcome!
What happens next?
We will write to you to confirm you are a firmus energy customer and the steps you need to carry out to update our tariff on your meter. If you have a blue PAYG card we will send you a new firmus energy card.
- 1st class customer service
Everyone at firmus energy is committed to providing a high level service. - No long term contract
We aim to be the best but, if you wish to switch back, you can. No tie-ins. - Switching is simple
It only takes five minutes to submit your details online. - Tariff Rates
Check out our latest tariff rates.
Offline Belfast Credit Meter
Paying by Direct Debit is optional with the offline tariff however if you do, you will receive a discount of £22.05 per annum.
Connect NowNot connected to natural gas yet?
Phoenix Natural Gas, owns, operates and develops the natural gas network throughout the Greater Belfast area. firmus energy have a licence within this area to supply natural gas. Please contact a member of Phoenix's connection team to discuss your options 03454 55 55 55.
-
Elizabeth Todd - Newry Customer
It’s great to know that there is always hot water when I need it.
-
Denise - firmus energy network customer
Excellent services very tidy job done and a great bunch of fellas everything was explained how it worked and what to do if something goes wrong cant believe the heat we now have with the gas im delighted with it no more cold winters and running out of oil!! Just a bit of decorating to do now but a very happy customer id highly recommend the gas to anyone thank you!!
-
James
Only just started with Firmus Energy and to date no problems.
-
Thomas
“I have now been with Firmus energy for a couple of years and am very happy with the way they have dealt with my energy needs. Their prices are extremely good and I’m more than happy I switched from Phoenix. They do not hold onto any surplus I pay them and get the benefit of reduced monthly bills. Super keep up the fair treatment”.
