I am having difficulty paying for my gas bill, what should I do?
Difficulty paying for your natural gas
If you are having difficulty paying for your gas bills, it is better that you let us know as soon as possible. We may be able to offer you a payment method that better suits your circumstances.
If you are already in debt, we may be able to offer you a payment arrangement, but you must get in touch to avoid disruption to your gas supply.
Please contact our credit control team as soon as possible on 0330 024 9000 or by email firstname.lastname@example.org.
Your call or email will be dealt with in the strictest confidence and we will do whatever we can to help.
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The response time for reply to your query is 24 hours (Excluding weekends and Bank Holidays).
If you have an Urgent Query, please contact our customer services team on: 0330 024 9000