Help & Advice Tip: My Pay-As-You-Go Top-Up meter is not working! I have no heating. My meter has error codes. Please Help!

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Billing & Payments

Managing my account online

Making things easy for Credit Meter Customers

At firmus energy we’ve made things easy for our customers. You have access to
My Account’, where you can manage your account online 24/7.

Registering is easy and will only take a couple of minutes. Some of the benefits of registering for ‘my account’ include:

  • Receive your bills online and save a tree or two!
  • Pay your bills online anytime, day or night.
  • View your bill history from the last year.
  • Submit your own meter reads to receive discount and avoid estimated bills.

Payment difficulties

Please contact a member of the credit control team immediately on 0330 024 9000 if you are finding it difficult to make your bill payments. Our customer support advisors will be able to discuss all options available to you.

Electronic Bills

You can request for your bills to be sent electronically.  Please contact us on 0330 024 9000

Minimum usage

Customer’s with a credit meter must pay for a minimum consumption of 419.5 kWh per quarter.

Do you live within the firmus energy network area? i.e Newry, Ballymena, Derry~Londonderry etc - Please contact our customer services team on 0330 024 9000

Didn't find the answer you were looking for? Ask a Question

The response time for reply to your query is 24 hours (Excluding weekends and Bank Holidays).
If you have an Urgent Query, please contact our customer services team on: 0330 024 9000

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What kind of business are you?

Why am I having to do this?

To give you the most accurate information for your town and county, please enter your postcode below.

How do you pay for your natural gas?

By Credit

Do you receive a monthly bill for your energy usage?


With a Pay as You Go card

Do you purchase a top-up card for your energy?


What kind of business are you?

Small or Medium Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.


Large Business

Large businesses spend about £250,000 or less per bill

Make sure you have your bank details and SMP or meter serial number ready

Bank details

All we need is your account number and sort code *


SMP Number

This is the number usually at the top right of your bill or on your connection paperwork

Okay, I have them

If your account requires 2 signatures, or you are not the bank account holder, please call us first on 0330 024 9000
If you don’t have this number, call our switch team on 0330 024 9000