How do I make a complaint?
We're here to help
At firmus energy, we know that sometimes things can go wrong and we take complaints very seriously. If you are unhappy with any level of our service or wish to make a complaint, please contact us.
How to make a complaint
You can make a complaint by contacting firmus energy by the following means:
- Telephone: 0330 024 9000 (Customer Services);
- Email: email@example.com
- By audiotape or letter: Complaints Administrator, firmus energy, A4 & A5 Fergusons Way, Kilbegs Road, Antrim, BT41 4LZ
Taking a complaint further...
If having discussed the matter and received a formal response, you feel that your complaint has still not been satisfactorily resolved, you may, refer the matter to the Consumer Council. The Consumer Council will investigate your complaint on your behalf and at no cost. This does not affect your statutory right to go to court if you deem the solution unsatisfactory. See contact details below:
The Consumer Council
Floor 3, Seatem House, 28-32 Alfred Street, Belfast, BT2 8EN
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The response time for reply to your query is 24 hours (Excluding weekends and Bank Holidays).
If you have an Urgent Query, please contact our customer services team on: 0330 024 9000