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What do I do if I smell natural gas?

If you smell gas inside your home, or in the event of a gas escape immediately contact the 24hr NI Gas Emergency Service
on 0800 002 001 textphone/minicom
0800 7314 710*. Please supply:

  • Name
  • Address
  • Location of where you can smell the gas

Follow the advice given.

1. Turn off the gas supply at the emergency control valve on your meter.

Image: Open all windows and doors.
2. Open all windows and doors.

Image: Ensure gas appliances have not been left on and unlit.
3. Ensure gas appliances have not been left on and unlit.
Remember:
Do not turn the gas back on. The escape must be repaired by a suitably qualified/competent person.

Image: Don’t smoke or use a naked flame.
4. Don’t smoke or use a naked flame.

Image: Don't unplug or switch anything electrical on or off.
5. Don't unplug or switch anything electrical on or off.

Image: Don't use a mobile
6. Don't use a mobile phone in the immediate area of a suspected gas leak.

Image: Ensure access is available to your property
7. Ensure access is available for the emergency service engineer.
*Please note (only accepts calls from a minicom telephone) 


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The response time for reply to your query is 24 hours (Excluding weekends and Bank Holidays).
If you have an Urgent Query, please contact our customer services team on: 0800 032 4567

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What kind of business are you?

or
Why am I having to do this?

To give you the most accurate information for your town and county, please enter your postcode below.

How do you pay for your natural gas?

By Credit

Do you receive a monthly bill for your energy usage?

Yes
or

With a Pay as You Go card

Do you purchase a top-up card for your energy?

Yes

What kind of business are you?

Small or Medium Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.

or

Large Business


Large businesses spend about £250,000 or less per bill

Make sure you have your bank details and SMP number ready

Bank details

All we need is your account number and sort code *

&

SMP Number

This is the number usually at the top right of your bill

Okay, I have them

If your account requires 2 signatures, or you are not the bank account holder, please call us first on 0800 032 4567
If you don’t have this number, call our switch team on 0800 032 4567