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Safety & Maintenance

Renovating my home, What do I do?

It is best to involve your Network operator; firmus energy or Phoenix Natural Gas who will assist with free advice.

Budgeting the cost of your renovation

If you need the gas apparatus removed during the project and/or reinstalled, there will be a cost involved. If this is done in conjunction with firmus energy, it allows you to budget the cost and allows firmus energy to plan the work, which ensures there are no delays in your renovation project.

Emergency works

If it is not planned and emergency works are required, the costs can significantly increase. If there is damage caused to the apparatus, it can also put you and others at risk.

It is best to involve your Network operator; firmus energy or Phoenix Natural Gas who will assist with free advice.

Budgeting the cost of your renovation

If you need the gas apparatus removed during the project and/or reinstalled, there will be a cost involved. If this is done in conjunction with firmus energy, it allows you to budget the cost and allows firmus energy to plan the work, which ensures there are no delays in your renovation project.

Emergency works

If it is not planned and emergency works are required, the costs can significantly increase. If there is damage caused to the apparatus, it can also put you and others at risk.


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If you have an Urgent Query, please contact our customer services team on: 0330 024 9000

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What kind of business are you?

or
Why am I having to do this?

To give you the most accurate information for your town and county, please enter your postcode below.

How do you pay for your natural gas?

By Credit

Do you receive a monthly bill for your energy usage?

Yes
or

With a Pay as You Go card

Do you purchase a top-up card for your energy?

Yes

What kind of business are you?

Small or Medium Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.

or

Large Business


Large businesses spend about £250,000 or less per bill

Make sure you have your bank details and SMP or meter serial number ready

Bank details

All we need is your account number and sort code *

&

SMP Number

This is the number usually at the top right of your bill or on your connection paperwork

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If your account requires 2 signatures, or you are not the bank account holder, please call us first on 0330 024 9000
If you don’t have this number, call our switch team on 0330 024 9000