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Top Up Meter Card Issues

Error Codes for a Quantum Libra 200, Libra 210 meter

Error codes on a Quantum 200 / 210 Libra gas meter

Image: firmus energy Libra 210 gas meter

Press the red ‘A’ button

Errror Message Description Resolution
M----- (Libra 200) M***** (Libra 210) Meter has been decomissioned Please contact via email customeroperations@firmusenergy.co.uk or call us on freephone 0800 032 4567 and we will place a call with Phoenix Natural Gas, your network provider. Thye will then dispatch their Engineer.
Fault Call Help Module has failed Please contact via email customeroperations@firmusenergy.co.uk or call us on freephone 0800 032 4567 and we will place a call with Phoenix Natural Gas, your network provider. Thye will then dispatch their Engineer.
£ 0.00 Off Call Help Module has detected a fault Please contact via email customeroperations@firmusenergy.co.uk or call us on freephone 0800 032 4567 and we will place a call with Phoenix Natural Gas, your network provider. Thye will then dispatch their Engineer. *This fault commonly occurs when gas users run out of credit. It is advised to keep credit on your meter.

Card Fail 35:

Are you inserting the PAYG card with gold chip facing up?

  •  Yes: > proceed to Step 2

Step 2 Please clean the gold chip on the PAYG card with a soft cloth or eraser

  • Is the meter still not working? No> Proceed to Step 3

Step 3 Do you have a second PAYG card?
Does it work with the meter?

  • Yes > Card issue: Please contact via email customeroperations@firmusenergy.co.uk or call us on freephone 0800 032 4567 
  • No > Proceed to Step 4

Step 4 Does the meter still allow gas to flow ( i.e. are your gas appliances still working)?

  • Yes > Proceed to Step 5

Step 5 How much credit do you have on your meter?

Card not accepted:

Have you used the PAYG card with this meter without issue before?

Step 2 Please clean the gold chip on the PAYG card with a soft cloth or eraser

  • Is the meter still not working? No> Proceed to Step 3

Step 3 Do you have a second PAYG card?
Does it work with the meter?

  • Yes > Card issue: Please contact via email customeroperations@firmusenergy.co.uk or call us on freephone 0800 032 4567 
  • No > Proceed to Step 4

Step 4 Does the meter still allow gas to flow ( i.e. are your gas appliances still working)?

  • Yes > Proceed to Step 5

Step 5 How much credit do you have on your meter?


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