Help & Advice Tip: My Pay-As-You-Go Top-Up meter is not working! I have no heating. My meter has error codes. Please Help!

Click Here
Select your town (change) We have set your location here.
You can change it at any time by clicking on the link above.
Top Up Meter/Pay As You Go

Damage to your meter box?

If you have damage to your meter box please email us at customeroperations@firmusenergy.co.uk (supply your full address & contact details). Alternatively contact us on 0330 024 9000 and we can arrange for someone to call to repair or replace the box.

*Please note there is a charge for this and you will be notified of any costs prior to works being carried out.

If you have damage to your meter box please email us at customeroperations@firmusenergy.co.uk (supply your full address & contact details). Alternatively contact us on 0330 024 9000 and we can arrange for someone to call to repair or replace the box.

*Please note there is a charge for this and you will be notified of any costs prior to works being carried out.


Didn't find the answer you were looking for? Ask a Question

The response time for reply to your query is 24 hours (Excluding weekends and Bank Holidays).
If you have an Urgent Query, please contact our customer services team on: 0330 024 9000

Sign up to
our Newsletter

Exclusive offers and latest news straight to your inbox!

What kind of business are you?

or
Why am I having to do this?

To give you the most accurate information for your town and county, please enter your postcode below.

How do you pay for your natural gas?

By Credit

Do you receive a monthly bill for your energy usage?

Yes
or

With a Pay as You Go card

Do you purchase a top-up card for your energy?

Yes

What kind of business are you?

Small or Medium Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.

or

Large Business


Large businesses spend about £250,000 or less per bill

Make sure you have your bank details and SMP or meter serial number ready

Bank details

All we need is your account number and sort code *

&

SMP Number

This is the number usually at the top right of your bill or on your connection paperwork

Okay, I have them

If your account requires 2 signatures, or you are not the bank account holder, please call us first on 0330 024 9000
If you don’t have this number, call our switch team on 0330 024 9000