Help & Advice Tip: My Pay-As-You-Go Top-Up meter is not working! I have no heating. My meter has error codes. Please Help!

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Top Up Meter/Pay As You Go

Opening the valve on a quantum meter

Firstly, make sure all gas appliances are switched off!

  • Then, insert gas card into the meter and press and hold the red button ‘A’, until the meter displays ‘release or ‘let go’.
  • Remove the card and after 30 seconds you will hear a clicking sound and this is the valve reopening.

It can then take up to a further minute for the display to change from ‘Off’ to ‘On. You will then need to reset your boiler.

 

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Why am I having to do this?

To give you the most accurate information for your town and county, please enter your postcode below.

How do you pay for your natural gas?

By Credit

Do you receive a monthly bill for your energy usage?

Yes
or

With a Pay as You Go card

Do you purchase a top-up card for your energy?

Yes

What kind of business are you?

Small or Medium Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.

or

Large Business


Large businesses spend about £250,000 or less per bill

Make sure you have your bank details and SMP or meter serial number ready

Bank details

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SMP Number

This is the number usually at the top right of your bill or on your connection paperwork

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