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Supply Code of Practice

Code of Practice on Services for Prepayment Meter Customers

  • Publish Date: 24th Nov 2023
  • Author: Regulation & Pricing

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Summary

Code of Practice on Services for Prepayment Meter Customers

“This Code of Practice outlines services provided for prepayment meter customer’s by firmus energy (Supply) Limited (firmus energy, us, we, our).
firmus energy's vision is to become Northern Ireland's 1st choice energy provider for industrial, commercial and residential customers. We aim to do so by simply putting our customers first.
A prepayment meter allows you to pay for your gas as you use it enabling you to take control of your energy requirements. Prepayment meters can be easily fitted into your home and are a simple, safe and practical way to pay for your energy..”

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