Greater Belfast- Phoenix Natural Gas Notice of Rights
- Publish Date: 20th Dec 2018
- Author: Regulation & Pricing
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firmus energy customers in the Greater Belfast and Larne licence area
Guaranteed Standards of Service Notice of Rights January 2019
“This document explains the individual standards of performance you can expect from Phoenix Natural Gas Ltd (“PNGL”) and outlines the compensation you could receive if we fail to deliver these standards. The document has been written in accordance with the Gas (Individual Standards of Performance) Regulations (Northern Ireland) 2014.
PNGL is a licensed natural gas distribution business responsible for the safe delivery of natural gas through its network within an area covering approximately 45% of the population of Northern Ireland: including Greater Belfast (comprising Belfast, Newtownabbey, Carrickfergus, Lisburn and North Down) Larne and East Down.”
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- Modern Slavery Statement
- Tender Opportunities
- Natural Gas Licences
- Terms & Conditions
- GD17 Business Plan
- Distribution Connection Policy
- Distribution Codes of Practice
- Supply Code of Practice
- Conveyance Charges
- Forecast Network Capacity
- Postalised Capacity Charges
- Distribution Network Code
- Energy Consumer Checklist
- Additional Developments
- Annual Development Plans
- Standards of Performance
- Guaranteed Standards of Service
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