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All Tariffs


Greater Belfast Home Gas Tariff - Credit Meter Online

 

Image: firmus energy - taking natural gas further logo

 

Effective 1st April 2016 Pence per kWh
(ex VAT)
Pence per kWh
(inc VAT)
   
For the first 2,000 kWh 4.820 5.061    
For each kWh over 2,000 kWh 3.303 3.468    

*Annual Online Account Discount for customers using more than 8,000 kWh is £30.00 (inc VAT) For annual consumption under 8,000 kWh per annum the Annual Online Discount is £16.00 (Incl VAT). Monthly Direct Debit payment amounts will be calculated based on your annual consumption of natural gas. Customers must pay for a minimum of 1,678 kWh per annum (419.5 kWh per quarter). Online Account Discount will be applied to the first bill following 1st April 2016 for the complete bill period. Customers must pay for a minimum of 419.5 kWh per quarter.

Greater Belfast Home Gas Tariff (Online) terms and conditions
You must:

1. Pay by Direct Debit.

2. Read your own meter every three months and submit the readings to us through your firmus energy online account within the time frames stated in the reminder email or text.

3. View your bills online. Paper copies will not be issued.

If you:

Fail to submit two consecutive meter readings or cancel your direct debit we will revert you to our Greater Belfast Home Gas (Offline) tariff. When we receive a meter reading and the direct debit agreement is restored your full discount will be reinstated but not backdated.

Remember:

1. We will remind you when your meter reading is due. If you submit a late meter reading this will not be used to generate or correct your estimated bill.

2. firmus energy will physically read all meters annually with any reconciliation being added to the following bill.

Terms and Conditions

1. Payment can be made by variable or monthly Direct Debit. The offer will be void unless a valid Direct Debit is set up. If you opt for a monthly Direct Debit, the amount you pay will be reviewed on each quarterly bill and may change.

2. Direct Debit discount and minimum usage charges will be applied to bills on a quarterly basis.

3. Direct Debit failures will incur a charge of £7.50 + VAT. Two consecutive direct debit failures may result in firmus energy terminating this agreement and your supply may be disconnected.

4. Bills should be paid within 14 days of issue (unless on a monthly Direct Debit). Failure to pay debt owing to firmus energy may result in firmus energy passing your information to debt recovery agents and where appropriate law enforcement authorities.

5. If you wish to switch to another supplier, firmus energy must be given written confirmation 28 days before the date you would like to switch.

6. We may share the information we have about you with relevant industry organisations based on agreed industry processes. Should you choose to transfer your natural gas supply we may need to share information with your chosen supplier including details of any outstanding debt on your account.

Independent information and advice can be obtained from The Consumer Council, Floor 3, Seatem House, 28-32 Alfred street, Belfast, BT2 8EN, Tel: 0800 121 6022, Textphone/Minicom: 028 9067 2488, E-mail: info@consumercouncil.org.uk

The European Energy Consumer Checklist is a set of questions put together by the European Commission to allow consumers to compare information on energy markets across member states. Further information is available in the regulations section at http://www.firmusenergy.co.uk/publications/  Guaranteed Service Standards: Under the Gas (Individual Standards of Performance) Regulations (Northern Ireland) 2014, all gas companies in Northern Ireland must observe a set of agreed guaranteed service standards.

 

View terms & conditions

Greater Belfast Home Gas Tariff - Credit Meter Offline

  Image: firmus energy - taking natural gas further logo  
Effective 1st April 2016 Pence per kWh
(ex VAT)
Pence per kWh
(inc VAT)
   
For the first 2,000 kWh 4.820 5.061    
For each kWh over 2,000 kWh 3.303 3.468    

firmus energy
Annual Direct Debit Discount for customers using more than 8,000 kWh is £22.05 (Incl VAT). For annual consumption under 8,000 kWh per annum the Annual Direct Debit Discount is £5.51 (Incl VAT). Monthly Direct Debit payment amounts will be calculated based on your annual consumption of natural gas. Customers must pay for a minimum of 419.5 kWh per quarter.

Greater Belfast Home Gas Tariff (Offline) terms and conditions

firmus energy will:

1. Read your meter twice per year.

2. Send you quarterly paper bills to make sure that you are up to date with your account.

Remember:

1. Payment by Direct Debit is not mandatory, however if you do pay by Direct Debit you will receive the Direct Debit discount outlined in the above table.

2. If you wish to switch your account to our Greater Belfast Home Gas tariff which is an online tariff, to receive even better prices, simply contact us on 0800 032 4567.

Terms and Conditions

1. Payment can be made by variable or monthly Direct Debit. If you opt for a monthly Direct Debit, the amount you pay will be reviewed on each quarterly bill and may change.

2. Direct Debit discount and minimum usage charges will be applied to bills on a quarterly basis.

3. Direct Debit failures will incur a charge of £7.50 + VAT. Two consecutive Direct Debit failures may result in firmus energy terminating this agreement and your supply may be disconnected.

4. Bills should be paid within 14 days of issue (unless on a monthly Direct Debit). Failure to pay debt owing to firmus energy may result in firmus energy passing your information to debt recovery agents and where appropriate law enforcement authorities.

5. If you wish to switch to another supplier, firmus energy must be given written confirmation 28 days before the date you would like to switch.

6. We may share the information we have about you with relevant industry organisations based on agreed industry processes. Should you choose to transfer your natural gas supply we may need to share information with your chosen supplier including details of any outstanding debt on your account.

The European Energy Consumer Checklist is a set of questions put together by the European Commission to allow consumers to compare information on energy markets across member states. Further information is available in the regulations section at http://www.firmusenergy.co.uk/publications/ Guaranteed Service Standards: Under the Gas (Individual Standards of Performance) Regulations (Northern Ireland) 2014, all gas companies in Northern Ireland must observe a set of agreed guaranteed service standards.

 

View terms & conditions

Greater Belfast Home Gas (PAYG) Top-Up meter Tariff

  Firmus

 

Effective 1st April 2016 Pence per kWh
(ex VAT)
Pence per kWh
(inc VAT)
   
  3.507 3.682    

For more information contact our customer operations team via email customeroperations@firmusenergy.co.uk or
call 0800 032 4567.

Terms and conditions

1. As the owner or tenant of the property, you confirm that you give firmus energy permission to terminate your natural gas supply with your current supplier.

2. You give authorisation to firmus energy to validate your Meter Module Number, Meter Serial Number and address details held by Phoenix Natural Gas.

3. The effective switch date from your current supplier will be at least 28 days from the end of your cooling off period (you have a cooling off period of 10 working days from the date of receipt of your completed application). If you wish to switch to another supplier, firmus energy must be given written confirmation 28 days before the date you would like to switch.

4. We may share the information we have about you with relevant industry organisations based on agreed industry processes. In order to transfer your gas supply we may need to share information with your current supplier to establish details of any outstanding debt on your account.

5. firmus energy ‘Supply’ terms and conditions apply.

6. To complete your switch you are required to collect your Change of Supplier message. To collect this message take your existing gas card to your nominated PayPoint outlet within 28 days of your switch date. You should not top up more than £20 on this occasion and should check your receipt to confirm this completed successfully. Failure to collect this message will mean that you are not paying your selected tariff and your account may be returned to your previous supplier.

Keep your card in a safe place

Loss of card can mean loss of money. Unfortunately, if the card is lost or misplaced before the top-up value is transferred on to the gas meter it is like losing cash, however, if the card is found at a later date the top-up value will still be recorded on the card and it can be returned to us for a full refund. No one else will be able to use this card as each one is locked to an individual meter.

Keep the Smart Card ‘gold chip’ clean

Keeping the card clean can save an unnecessary trip to a local shop to get a replacement card. We advise keeping the ‘gold chip’ on the card as clean as possible. A soft cloth or an eraser can be used.

Independent information and advice can be obtained from The Consumer Council, Floor 3, Seatem House, 28-32 Alfred street, Belfast, BT2 8EN, Tel: 0800 121 6022, Textphone/Minicom: 028 9067 2488,
E-mail: info@consumercouncil.org.uk

European Energy Consumer Checklist

The European Energy Consumer Checklist is a set of questions put together by the European Commission to allow consumers to compare information on energy markets across member states. Further information is available in the publications section Energy Consumer Checklist

Guaranteed Service Standards

Guaranteed Service Standards: Under the Gas (Individual Standards of Performance) Regulations (Northern Ireland) 2014, all gas companies in Northern Ireland must observe a set of agreed guaranteed service standards. A copy of these guaranteed service standards is available on request or can be found here publications: guaranteed standards of service

 

View terms & conditions

Greater Belfast Large Business

We know energy is integral to running your business properly.

And every business is different. At firmus energy, we work closely with large businesses to tailor plans to your specific energy needs.

Our medium and large business customers across Northern Ireland already enjoy:

  • Competitive gas pricing. 
  • Dedicated Key Account Managers.
  • Tailored energy solutions.
  • Fixed and variable natural gas options designed to best meet the needs of your business.
  • Dedicated energy and business specialists.
  • Expert energy advice and up to date market intelligence.
  • 24/7 control of your natural gas account on our online service ‘My Account’.

Because every business is different, it’s important that we talk to you directly. 

Call us on 0800 032 4567 and we will ensure that one of our Key Account Managers talks to you about how we can help your business.

 

 


Greater Belfast Business Gas Tariff  Online - IC1 & IC2

  Image: firmus energy - taking natural gas further logo  
Effective 1st April 2016 Pence per kWh
(ex VAT)
     
IC1
first 2,000 kWh
4.820      
2,001 to 73,200 kWh 3.303      
IC2
first 2,000 kWh
4.820      
2,001 to 73,200 kWh 3.303      
over 73,200 kWh 3.058      
*Annual Online Account Discount £30.00 (ex VAT)        

Greater Belfast Business Gas Tariffs Terms and Conditions

*Annual Online Account Discount for customers using more than 8,000 kWh is £30.00 (ex VAT)

You must:

1. Pay by direct debit.

2. Read your own meter monthly or quarterly and submit the readings to us through your firmus energy online account within the time frames stated in the reminder email or text.

3. View your bills online. Paper copies will not be issued.

If you:

Fail to submit two consecutive meter readings or cancel your direct debit we will revert you to our Greater Belfast Business Gas tariff (offline). When we receive a meter reading and the direct debit agreement is restored your full discount will be reinstated but not backdated.


Remember:

We will remind you when your meter reading is due. If you submit a late meter reading this will not be used to generate or correct your estimated bill. firmus energy will physically read all meters annually with any reconciliation being added to the following bill.

Independent information and advice can be obtained from The Consumer Council,Floor 3, Seatem House, 28-32 Alfred Street, Belfast, BT2 8EN.Tel: 0800 121 6022 Textphone/Minicom: 028 9067 2488 E-mail: info@consumercouncil.org.uk

1. Our Greater Belfast Business Gas Tariffs are subject to a successful credit check.

2. Customers using over 73,200 kWh per annum will normally be billed monthly (IC2). Customers using less than 73,200kWh will receive a quarterly bill (IC1).

3. Payment terms are 14 days from the bill date and payment by variable direct debit is mandatory.

4. Direct debit failures will incur a charge of £7.50 + VAT. Two consecutive direct debit failures may result in firmus energy terminating this agreement and your supply may be disconnected.

5. Failure to pay debt owing to firmus energy may result in firmus energy passing your information to debt recovery agents and where appropriate law enforcement authorities.

6. If you wish to switch to another supplier, firmus energy must be given written confirmation 28 days before the date you would like to switch.

7. We may share the information we have about you with relevant industry organisations based on agreed industry processes. Should you choose to transfer your natural gas supply we may need to share information with your chosen supplier including details of any outstanding debt on your account.

8. Tariff prices are subject to VAT charged at the applicable rate and CCL (climate change levy) where applicable. Prices may be subject to changes in taxes or other changes, which we are required to make by law, and will be passed through at the required rate.

The European Energy Consumer Checklist is a set of questions put together by the European Commission to allow consumers to compare information on energy markets across member states. Further information is available on request or in the regulations section at http://www.firmusenergy.co.uk/publications/ Guaranteed Service Standards: Under the Gas (Individual Standards of Performance) Regulations (Northern Ireland) 2014, all gas companies in Northern Ireland must observe a set of agreed guaranteed service standards.

 

View terms & conditions

Greater Belfast Business Gas Tariff Offline - IC1 & IC2

  Image: firmus energy - taking natural gas further  
Effective 1st April 2016 Pence per kWh
(ex VAT)
     
IC1
first 2,000 kWh
4.820      
2,001 to 73,200 kWh 3.303      
IC2
first 2,000 kWh
4.820      
2,001 to 73,200 kWh 3.303      
Over 73,200 kWh 3.058      

Greater Belfast Business Gas Tariff (offline) terms and conditions

1. Our business gas tariffs are subject to a successful credit check.

2. Customers using over 73,200 kWh per annum will normally be billed monthly (IC2). Customers using less than 73,200 kWh will receive a quarterly bill (IC1).

3. Payment terms are 14 days from the bill date and payment by variable direct debit is mandatory.

4. Direct debit failures will incur a charge of £7.50 + VAT. Two consecutive direct debit failures may result in firmus energy terminating this agreement and your supply may be disconnected.

5. Failure to pay debt owing to firmus energy may result in firmus energy passing your information to debt recovery agents and where appropriate law enforcement authorities.

6. If you wish to switch to another supplier, firmus energy must be given written confirmation 28 days before the date you would like to switch.

7. We may share the information we have about you with relevant industry organisations based on agreed industry processes. Should you choose to transfer your natural gas supply we may need to share information with your chosen supplier including details of any outstanding debt on your account.

8. Tariff prices are subject to VAT charged at the applicable rate and CCL (climate change levy) where applicable. Prices may be subject to changes in taxes or other changes, which we are required to make by law, and will be passed through at the required rate

Independent information and advice can be obtained from
The Consumer Council, Floor 3, Seatem House, 28-32 Alfred Street, Tel: 0800 121 6022 Textphone/Minicom: 028 9067 2488 
E-mail: info@consumercouncil.org.uk

E-mail: info@consumercouncil.org.uk The European Energy Consumer Checklist is a set of questions put together by the European Commission to allow consumers to compare information on energy markets across member states. Further information is available on request or in the regulations section of the website.

Guaranteed Service Standards: Under the Gas (Individual Standards of Performance) Regulations (Northern Ireland) 2014, all gas companies in Northern Ireland must observe a set of agreed guaranteed service standards.

A copy of these guaranteed service standards is available on request or can be found on the firmus energy website.

 

View terms & conditions

firmus energy Network Home Gas Tariff Credit Meter

  Firmus
Effective 1st April 2016 Pence per kWh
(ex VAT)
Pence per kWh
(inc VAT)
For the first 2,000 kWh 5.681 5.965    
For each kWh over 2,000 kWh 3.830 4.022    

DD discount: A discount of £5.25 per quarter (including VAT at 5%) will be offered to customers paying by direct debit.
Minimum consumption: All domestic customers will be subject to a minimum gas usage of £15 plus VAT per quarter. For customers using less than £15 worth of gas in a quarter, their quarterly bill will be rounded up to £15 plus VAT.

firmus energy network home gas tariff (credit) terms and conditions
 

firmus energy will:
1. Endeavour to read your meter twice per year subject to access
2. Send you quarterly paper bills to make sure that you are up to date with your account.
 

Remember:

1. Payment by Direct Debit is not mandatory. However, if you do pay by Direct Debit you will receive Direct Debit discount. Payment by Direct Debit is subject to a successful credit check

2. Payment can be made by variable or monthly Direct Debit. If you opt for a monthly Direct Debit, the amount you pay will be reviewed on each quarterly bill and may change.

3. Direct Debit discount and minimum usage charges will be applied to bills on a quarterly basis.

4. Direct Debit failures will incur a charge of £7.50 + VAT. Two consecutive Direct Debit failures may result in firmus energy terminating this agreement and your supply may be disconnected.

5. Failure to pay debt owing to firmus energy may result in firmus energy passing your information to debt recovery agents and where appropriate law enforcement authorities.

6. The Company may change the terms and conditions of the Agreement by providing the Customer with 21 days’ notice in writing. If the Customer does not wish to continue with the Agreement as a result of the change, the Customer must notify the Company of this within this 21 day period. If the Customer does this, the change will not take effect and the Agreement, in its unchanged form, will terminate 28 days from the date of receipt by the Company of the Customer’s notification. If the Customer does not reply within the 21 day notice period, the change will be applied to the Agreement without further notice.

7. firmus energy Supply terms and conditions apply.

Independent information and advice can be obtained from The Consumer Council, Floor 3, Seatem House, 28-32 Alfred Street, Belfast, BT2 8EN. Tel: 0800 121 6022, Textphone/Minicom: 028 9067 2488, E-mail: info@consumercouncil.org.uk 

The European Energy Consumer Checklist is a set of questions put together by the European Commission to allow consumers to compare information on energy markets across member states. Further information is available on request or on our website, publications section. 

Guaranteed Service Standards: Under the Gas (Individual Standards of Performance) Regulations (Northern Ireland) 2014, all gas companies in Northern Ireland must observe a set of agreed guaranteed service standards.

 

 

View terms & conditions

firmus energy Network Home Gas Tariff (PAYG) Top-Up

  Image: firmus energy - taking natural gas further logo
Effective 1st April 2016 Pence per kWh
(ex VAT)
Pence per kWh
(inc VAT at 5%)
  3.937 4.134    

firmus network home gas tariff (pay-as-you-go) terms and conditions

The Company may change the terms and conditions of the Agreement by providing the customer with 21 days' notice in writing. If the Customer does not wish to continue with the Agreement as a result of the change, the Customer must notify the Company of this within this 21 day period. If the Customer does this, the change will not take effect and the Agreement, in its unchanged form, will terminate 28 days from the date of receipt by the Company of the Customer’s notification. If the Customer does not reply within the 21 day notice period, the change will be applied to the Agreement without further notice. firmus energy Supply terms and conditions apply.

Keep your card in a safe place

Loss of card can mean loss of money. Unfortunately, if the card is lost or misplaced before the top-up value is transferred on to the gas meter it is like losing cash, however, if the card is found at a later date the top-up value will still be recorded on the card and it can be returned to us for a full refund. No one else will be able to use this card as each one is locked to an individual meter.

Keep the Smart Card ‘gold chip’ clean

Keeping the card clean can save an unnecessary trip to a local shop to get a replacement card. We advise keeping the ‘gold chip’ on the card as clean as possible. A soft cloth or an eraser can be used.
 
Independent information and advice can be obtained from:
The Consumer Council, Floor 3, Seatem House, 28-32 Alfred street, Belfast, BT2 8EN, Tel: 0800 121 6022, Textphone/Minicom: 028 9067 2488, E-mail:info@consumercouncil.org.uk

The European Energy Consumer Checklist is a set of questions put together by the European Commission to allow consumers to compare information on energy markets across member states. Further information is available on request or on our website: firmus energy EU consumer checklist

Guaranteed Service Standards: Under the Gas (Individual Standards of Performance) Regulations (Northern Ireland) 2014, all gas companies in Northern Ireland must observe a set of agreed guaranteed service standards. A copy of these guaranteed service standards is available on request or can be found here at firmus energy's guaranteed standards of service

View terms & conditions

firmus energy Network Large Business

We know energy is integral to running your business properly.

And every business is different. At firmus energy, we work closely with large businesses to tailor plans to your specific energy needs.

Our medium and large business customers across Northern Ireland already enjoy:

  • Competitive Gas prices
  • Dedicated Key Account Managers.
  • Tailored energy solutions.
  • Fixed and variable natural gas options designed to best meet the needs of your business.
  • Dedicated energy and business specialists.
  • Expert energy advice and up to date market intelligence.
  • 24/7 control of your natural gas account on our online service ‘My Account’.

Because every business is different, it’s important that we talk to you directly. 

Call us on 0800 032 4567 and we will ensure that one of our Key Account Managers talks to you about how we can help your business.

Large business customers already connected for natural gas from firmus energy include:

  • Michelin tyres
  • Ballymena Council
  • Causeway Hospital Trust
  • University of Ulster
  • Seagate (manufacturing)
  • Glanbia (food producers)
  • Almac Sciences
  • Irwins Bakery
  • Ulster Carpets
  • Tayto
  • Dale Farm

 


firmus energy Network SME Business Gas Tariffs - IC1 & IC2

  Image: firmus energy - taking natural gas further
Effective 1st April 2016 Pence per kWh
(ex VAT)
IC1
first 2,000 kWh
6.101
2,001 to 73,200 kWh 4.051
IC2
first 2,000 kWh
6.101
2,001 to 73,200 kWh 4.051
over 73,200 kWh 3.750

firmus energy network business gas tariffs terms and conditions

1. Our business gas tariffs are subject to a successful credit check.

2. Payment terms are 28 days from the bill date and payment by variable direct debit is mandatory.

3. Direct debit failures will incur a charge of £7.50 + VAT. Two consecutive direct debit failures may result in firmus energy terminating this agreement and your supply may be disconnected.

4. Failure to pay debt owing to firmus energy may result in firmus energy passing your information to debt recovery agents and where appropriate law enforcement authorities.

5. We may share the information we have about you with relevant industry organisations based on agreed industry processes.

6. Tariff prices are subject to VAT charged at the applicable rate and CCL (climate change levy) where applicable. Prices may be subject to changes in taxes or other changes, which we are required to make by law, and will be passed through at the required rate.

7. The Company may change the terms and conditions of the Agreement by providing the Customer with 21 days’ notice in writing. If the Customer does not wish to continue with the Agreement as a result of the change, the Customer must notify the Company of this within this 21 day period. If the Customer does this, the change will not take effect and the Agreement, in its unchanged form, will terminate 28 days from the date of receipt by the Company of the Customer’s notification. If the Customer does not reply within the 21 day notice period, the change will be applied to the Agreement without further notice.

8. firmus energy Supply terms and conditions apply.

Independent information and advice can be obtained from The Consumer Council, Floor 3, Seatem House, 28-32 Alfred Street, Belfast, BT2 8EN. Tel: 0800 121 6022, Textphone/Minicom: 028 9067 2488, E-mail: info@consumercouncil.org.uk
The European Energy Consumer Checklist is a set of questions put together by the European Commission to allow consumers to compare information on energy markets across member states. Further information is available on request or on our website, publications section.
Guaranteed Service Standards: Under the Gas (Individual Standards of Performance) Regulations (Northern Ireland) 2014, all gas companies in Northern Ireland must observe a set of agreed guaranteed service standards. These standards are: firmus energy customers in firmus energy licence area - Distribution & Supply Standards. A copy of these guaranteed service standards is available on request or can be found in our publications section.

 

View terms & conditions

What kind of business are you?

or
Why am I having to do this?

To give you the most accurate information for your town and county, please enter your postcode below.

How do you pay for your natural gas?

By Credit

Do you receive a monthly bill for your energy usage?

Yes
or

With a Pay as You Go card

Do you purchase a top-up card for your energy?

Yes

What kind of business are you?

Small or Medium Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.

or

Large Business


Large businesses spend about £250,000 or less per bill

Make sure you have your bank details and SMP number ready

Bank details

All we need is your account number and sort code *

&

SMP Number

This is the number usually at the top right of your bill

Okay, I have them

If your account requires 2 signatures, or you are not the bank account holder, please call us first on 0800 032 4567
If you don’t have this number, call our switch team on 0800 032 4567