I don’t think the amount shown on my bill is correct, what should I do?
Check your meter reading matches what is shown on your bill.
Make sure the meter reading on your bill is an actual reading and not an estimate. You can submit a meter reading in a number of different ways;
1. Online: through ‘my account’, (you must be registered to avail of this option) or by email to firstname.lastname@example.org
2. Call: 0330 024 9000 Option 2 then Option 1. leave your meter reading on our automated service.
3. If your meter reading is correct, it is possible that the amount of energy you are using has changed.
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If you have an Urgent Query, please contact our customer services team on: 0330 024 9000