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Connecting to firmus energy

Connecting to natural gas what happens next?

Now you have signed your gas application form

  • Our contractor, McNicholas Construction will fit your meter to connect your home to the gas network within
    three to four weeks. Don’t worry they will notify you two to four days in advance of the work commencing.
  • All ground and meter connection work will be completed outside your home so you don’t even need to be
    there, just remember to leave the area clear for access.
  • If you have chosen a prepay meter, McNicholas Construction will leave a prepay card and instruction leaflet
    inside your meter box.
  • Once your meter has been fitted please allow five working days for collection of all their equipment and
    materials. If these are not removed within this time, please call us on 0800 032 4567
  • Don’t forget to notify Building Control, at your local council office, of your plans to switch to natural gas.

Now your meter is fitted

  • Contact your chosen Gas Safe Registered Installer to schedule a start date for the work inside your home.
  • Depending on the current fuel type your heating installation should typically take between two and three working days.

Installation is complete

The installer should leave you the following information:

  • Written advice that cross bonding (Earthing) is required if not completed by the installer.
  • Completed bench mark log book and a gas safety certificate.
  • Instruction manual for the boiler and controls with terms and conditions of the boiler warranty cover, particularly if an extended warranty has been offered.
  • Telephone number of the boiler manufacturer and the installer in the event of a breakdown.
  • Your installer should explain how to use your boiler, any controls on your new heating system and gas appliances. If requested your installer should remove your oil tank.

Now it’s time to sit back and enjoy the benefits of natural gas

  • If you have chosen a prepay meter you will need to register your prepay card to your meter before buying any credit. Simply insert your card into the meter and wait until you hear a beep to ensure that all meter details are registered onto your card.
  • Now you can take your card to your local PayPoint outlet and top it up.
  • Insert the card into your meter to transfer the credit. See your smart card leaflet for further instructions.
  • If you have chosen a credit meter, your account will be debited as agreed, or you can expect to receive a bill
    every three months.
  • firmus energy offer flexible payment options. To find out more, call 0800 032 4567

Now you have signed your gas application form

  • Our contractor, McNicholas Construction will fit your meter to connect your home to the gas network within
    three to four weeks. Don’t worry they will notify you two to four days in advance of the work commencing.
  • All ground and meter connection work will be completed outside your home so you don’t even need to be
    there, just remember to leave the area clear for access.
  • If you have chosen a prepay meter, McNicholas Construction will leave a prepay card and instruction leaflet
    inside your meter box.
  • Once your meter has been fitted please allow five working days for collection of all their equipment and
    materials. If these are not removed within this time, please call us on 0800 032 4567
  • Don’t forget to notify Building Control, at your local council office, of your plans to switch to natural gas.

Now your meter is fitted

  • Contact your chosen Gas Safe Registered Installer to schedule a start date for the work inside your home.
  • Depending on the current fuel type your heating installation should typically take between two and three working days.

Installation is complete

The installer should leave you the following information:

  • Written advice that cross bonding (Earthing) is required if not completed by the installer.
  • Completed bench mark log book and a gas safety certificate.
  • Instruction manual for the boiler and controls with terms and conditions of the boiler warranty cover, particularly if an extended warranty has been offered.
  • Telephone number of the boiler manufacturer and the installer in the event of a breakdown.
  • Your installer should explain how to use your boiler, any controls on your new heating system and gas appliances. If requested your installer should remove your oil tank.

Now it’s time to sit back and enjoy the benefits of natural gas

  • If you have chosen a prepay meter you will need to register your prepay card to your meter before buying any credit. Simply insert your card into the meter and wait until you hear a beep to ensure that all meter details are registered onto your card.
  • Now you can take your card to your local PayPoint outlet and top it up.
  • Insert the card into your meter to transfer the credit. See your smart card leaflet for further instructions.
  • If you have chosen a credit meter, your account will be debited as agreed, or you can expect to receive a bill
    every three months.
  • firmus energy offer flexible payment options. To find out more, call 0800 032 4567

Didn't find the answer you were looking for? Ask a Question

The response time for reply to your query is 24 hours (Excluding weekends and Bank Holidays).
If you have an Urgent Query, please contact our customer services team on: 0330 024 9000

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What kind of business are you?

or
Why am I having to do this?

To give you the most accurate information for your town and county, please enter your postcode below.

How do you pay for your natural gas?

By Credit

Do you receive a monthly bill for your energy usage?

Yes
or

With a Pay as You Go card

Do you purchase a top-up card for your energy?

Yes

What kind of business are you?

Small or Medium Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.

or

Large Business


Large businesses spend about £250,000 or less per bill

Make sure you have your bank details and SMP number ready

Bank details

All we need is your account number and sort code *

&

SMP Number

This is the number usually at the top right of your bill

Okay, I have them

If your account requires 2 signatures, or you are not the bank account holder, please call us first on 0330 024 9000
If you don’t have this number, call our switch team on 0330 024 9000