Help & Advice Tip: My Pay-As-You-Go Top-Up meter is not working! I have no heating. My meter has error codes. Please Help!

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General Enquiries

firmus care free gas safety inspection

firmus energy offers homeowners a free annual gas safety inspection on your natural gas heating installation if you are:

• Of pensionable age and living alone.
• Registered disabled and living alone.
• Chronically ill and living alone.


If you are not living alone you may still qualify for the free gas safety inspection. If you email our customer care team - or give us a call on 0330 024 9000 we’ll be happy to walk you through the criteria.

Further work identified

If further work is required, that has been identified during the boiler service there may be a charge for this. Any work involving gas or gas appliances must be carried out by a Gas Safe Registered Installer who should provide you with a quote before the work is carried out.

Discovery of dangerous appliances

If the Gas Safe Registered Installer discovers that an appliance or installation could be dangerous, they may have to shut off the gas supply until the problem is fixed. This will only be done where it is necessary to protect your safety and you will always be told about it and the reason why. Gas appliances should be serviced in line with the manufacturer’s instructions to ensure they run safely and efficiently by a Gas Safe Registered Installer.


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The response time for reply to your query is 24 hours (Excluding weekends and Bank Holidays).
If you have an Urgent Query, please contact our customer services team on: 0330 024 9000

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What kind of business are you?

Why am I having to do this?

To give you the most accurate information for your town and county, please enter your postcode below.

How do you pay for your natural gas?

By Credit

Do you receive a monthly bill for your energy usage?


With a Pay as You Go card

Do you purchase a top-up card for your energy?


What kind of business are you?

Small or Medium Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.


Large Business

Large businesses spend about £250,000 or less per bill

Make sure you have your bank details and SMP or meter serial number ready

Bank details

All we need is your account number and sort code *


SMP Number

This is the number usually at the top right of your bill or on your connection paperwork

Okay, I have them

If your account requires 2 signatures, or you are not the bank account holder, please call us first on 0330 024 9000
If you don’t have this number, call our switch team on 0330 024 9000